Joe Neuens

Experience

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  Best Buy

  Apr 1989 - Mar 2004

  • Developed sales processes which led to significant business growth and was nationally recognized for company leading performance in business, employee and customer metrics. • Accountable for training, development and business results of sales managers at multiple locations over a three state area. • General Manager with company leading performance and 7 annual top performer/company leading award winner for top overall performance. • Led teams to company leading P & L results, world class employee experience and strong customer relationships as well as top 5% Best Store Inventory Shrink Performance Fiscal Year 2000, Fiscal Year 2001 & Fiscal Year 2002.

  • District Sales Development Manager

    Mar 2001 - Mar 2004

  • General Manager/National Trainer

    Apr 1989 - Mar 2001
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  US Army

  Sept 1990 - Jun 1996

  U.S. ARMY RESERVE, Green Bay, Wisconsin 1988-1996U.S. ARMY ACTIVE DUTY, Saudi Arabia/Iraq, Gulf War 1990-1991Squad Leader, Convoy Leader with Top Secret Clearance Deployed to Operation Desert Shield/Storm (Gulf War)Radio Transmitter OperatorConvoy leader

  • Non Commissioned Officer

    Jun 1988 - Jun 1996

  • Non Commissioned Officer

    Sept 1990 - Jul 1991
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  Geek Squad

  Mar 2004 - Jul 2005

  Deputy Director / Store Experience Team Senior Manager-Services

  • Trained and performance managed a national sales and service team to reach business expectations and create an outstanding customer experience through the build out and usage of sales and operational tools. • Responsible to build the strategy and ensure execution on a national level for retail field Sales and Services in building the Geek Squad brand with world class client experience and strong business results.• Gathered best practices in order to develop and build national sales proficiency, assisted with implementation and integration of the plans to ensure consistent performance and recognition. Show less

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  Best Buy

  Jul 2005 - Mar 2007

  National Director of Business to Business Operations

  • Assessed business verticals, opportunities and business growth then built out the strategy to execution model for large scale business to business engagement.• Hired, trained and performance managed Divisional Sales Managers and Outside Sales people in partnership with a national call center delivering significant business growth.• Responsible for direction, growth, strategy, execution, partnership with our corporate and retail teams, P & L and being the face of the business to our vendors and business partners. Show less

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  Geek Squad

  Mar 2007 - Sept 2008

  National Director of Business Development-Geek Squad Services

  • Built a national business to business services program as well as managed 3rd party vendors to complete national services and installation roll-outs to enable a complete solution environment for our sales team and customers.• Located, assessed and contractually brought on 3rd party service fulfillment providers to complete business to business service fulfillment work on a national scope.• Developed the business from the ground up to enable growth in our business to business sales and service sector netting hundreds of thousands of additional dollars for our business group. Show less

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  Best Buy

  Sept 2008 - May 2012

  District Sr. Manager-Sales/Operations/Training

  • Coordinated, trained and rolled-out new national sales engagement model and competitive awareness program realizing significant increased sales performance and employee engagement.• Key member of the team which created the strategy and process materials, while leading multiple drive time projects (train the trainer) which netted new revenue and margin growth.• Led sales proficiency, performance management and operational aspects of employee performance enhancement process (in partnership with corporate partners) which increased performance, efficiencies and lowered costs. Show less

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  Geek Squad

  May 2012 - Apr 2013

  Market Sr. Manager-Services

  • Ownership of operational components for the business (P & L ownership, customer experience, employee experience, foundational excellence and business growth) including taking on multiple stretch assignments while continuing to deliver company leading business results.• Created GOLD program (Geek Squad Ongoing Leadership Development Program) realizing multiple promotions within the first 6 months of the program.• Directed/build out the national operational business process (field leadership, performance management, recognition, training and process management for the company rollout). Show less

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  Best Buy

  Apr 2013 - May 2014

  District Sr. Manager-Sales

  • Established performance management process and built out tools, supporting training and development of general managers and sales managers which realized significant improvement in solutions performance.• Total responsibility for all business aspects (P & L, customer experience, employee lifecycle/development, store appearance, shrink and labor).• Executed business strategies across multiple value propositions while building/managing a diverse talent pool.

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  JLNeuens Consulting

  May 2014 - Nov 2014

  Leadership Consulting

  • Assess business operations and processes, based on the need, developed strategies and a business plan to drive operational efficiency and profitable growth.• Gave insight and coached the leadership team on key focus area's and behaviors that will drive sustainable results.• Assisted with start up methodology and business development plans for the framework to launch new business endeavors for both "for profit" and "non profit" organizations.

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  Citi

  Nov 2014 - now

  • Leads large teams as a business delivery leader to on board partners, both de novo and conversion initiatives, and/or flagship initiatives that span cross-functional disciplines in a matrix environment.• Drive business solutions in adherence to the on-boarding strategy and/or conversion model, elicit and generate the business requirements, and jointly document partner integration requirements.• Ensuring partner launch readiness, rollout plan execution, and post-implementation management. Show less

  • Vice President - Business Delivery

    Jul 2021 - now

  • Vice President - Retail Services

    Nov 2014 - Jul 2021