Chuck Aby

Experience

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  Regional Hand Center of Central California

  Mar 2002 - Jul 2005

  Director, Information Technology
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  Darden Architects, Inc.

  Apr 2006 - Dec 2013

  Director, Information Technology
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  Alpha Solutions California

  Aug 2010 - Aug 2016

  General Partner
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  UC Merced

  Dec 2013 - now

  ITSM Manager

  IT Service Manager - Manages adoption and maturation of IT Service Management Principles across the IT Operations organization. Manages Tier 2 and above ITSM delivery to the campus community. Develops and matures ITSM processes for service requests, incidents and problem management.Leadership - Coordinates project and service objectives of the IT organization. Serves as technical lead for multiple projects of moderate to broad scope. Serves as the IT single point of contact between campus facilities/design/construction management services for coordination of planned outages and service disruptions. Implements and maintains project plans. Work with the Deputy CIO of Operations, the Director of Security Information Services, and the Director of IT Service Delivery to prioritize adoption of ITSM processes. Cloud Services - Independently manage campus-wide cloud services, providing recommendations for deploying additional services, features, purchases, and license upgrades. Perform complex and advanced analysis to acquire, install, modify and support cloud services, utilities and/or tools. Develops, applies and manages highly complex security configurations in collaboration with the Information Security team. Raises end-user awareness of new technology.Change Management - Manages the IT Change Control process and enhancements, facilitating meetings ofthe Change Advisory Board, performing administrative duties related to and including the approval of changes, and communications of Board decisions. Show less