Chuck Aby

Chuck Aby

Director, Information Technology

Followers of Chuck Aby321 followers
location of Chuck AbyFresno, California, United States

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  • Timeline

  • About me

    ITSM Manager

  • Education

    • Mariposa County High school

      -
    • Sonoma State University

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  • Experience

    • Regional Hand Center of Central California

      Mar 2002 - Jul 2005
      Director, Information Technology
    • Darden Architects, Inc.

      Apr 2006 - Dec 2013
      Director, Information Technology
    • Alpha Solutions California

      Aug 2010 - Aug 2016
      General Partner
    • UC Merced

      Dec 2013 - now
      ITSM Manager

      IT Service Manager - Manages adoption and maturation of IT Service Management Principles across the IT Operations organization. Manages Tier 2 and above ITSM delivery to the campus community. Develops and matures ITSM processes for service requests, incidents and problem management.Leadership - Coordinates project and service objectives of the IT organization. Serves as technical lead for multiple projects of moderate to broad scope. Serves as the IT single point of contact between campus facilities/design/construction management services for coordination of planned outages and service disruptions. Implements and maintains project plans. Work with the Deputy CIO of Operations, the Director of Security Information Services, and the Director of IT Service Delivery to prioritize adoption of ITSM processes. Cloud Services - Independently manage campus-wide cloud services, providing recommendations for deploying additional services, features, purchases, and license upgrades. Perform complex and advanced analysis to acquire, install, modify and support cloud services, utilities and/or tools. Develops, applies and manages highly complex security configurations in collaboration with the Information Security team. Raises end-user awareness of new technology.Change Management - Manages the IT Change Control process and enhancements, facilitating meetings ofthe Change Advisory Board, performing administrative duties related to and including the approval of changes, and communications of Board decisions. Show less

  • Licenses & Certifications

    • Senior Directors Institute

      EDUCAUSE
      Jul 2021
      View certificate certificate
    • ITIL Foundation - Service Management

      AXELOS Global Best Practice
      Jan 2017
    • Endura System and Network Planning Certification

      Pelco by Schneider Electric