Rachel Lutseo

Volunteer Firefighter

367 followers

Lansdale, Pennsylvania, United States

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Timeline
About me
Emergency Medical Technician | ABSN Student
Education
- Western Governors University
  -
  Bachelor's degree Health Services Coordination
- Gwynedd Mercy University
  -
  Bachelor of Science - BS Nursing 3.6/4.0
Experience
- East Allen Township Volunteer Fire Dept.
  Jan 2015 - Jan 2019
  Volunteer Firefighter
- Erickson Senior Living
  Jul 2018 - May 2019
  Security & Emergency Services Officer
  o Monitor and patrol 100-acre campus containing 18 buildings daily to ensure a safe environment for all visitors, residents, and employeeso Provided emergency support for community of 5,000 residentso Responded to 25-30 weekly medical emergencies ranging from falls to cardiac arresto Administered care prior to local police, fire, and EMS arrival o Documented incidents to ensure seamless patient careo Positively impacted community by providing comprehensive assistance 24/7 Show less
- Concentrix
  May 2020 - Dec 2020
  Customer Service Advisor
  • Provided excellent customer service to upwards of 100 mail-order pharmacy members per shift while meeting and exceeding productivity goals• Communicate with multiple departments to ensure smooth transition for members in need of assistance outside my area of expertise • Interpret prescription drug plan benefits and claims to give member a clear understanding of their plan• Process medication refills and contact medical provider for new prescriptions when necessary
- Ensemble Health Partners
  Apr 2021 - Oct 2022
  • Included in special projects team to assist implementation of new revenue cycle outsource clients • Navigated through a minimum of 6 different systems daily in order to appropriately status claims• Regularly met and exceeded daily productivity goal of 45 resolved accounts• Investigated claim denials and took necessary steps to have claim properly adjudicated per contract and contacted patients and payers when needed• Familiarized myself with payer restrictions, general coding guidelines, and common forms such as UB04 and CMS-1500• Posted denial and contractual adjustments to complete follow-up process Show less
  - Senior Accounts Receivable Specialist
    Apr 2022 - Oct 2022
  - Accounts Receivable Specialist
    Apr 2021 - Apr 2022
- Erickson Senior Living
  Nov 2022 - now
  Security & Emergency Services Officer
- VMSC Emergency Medical Services
  May 2023 - now
  Emergency Medical Technician
Licenses & Certifications
- Pediatric Advanced Life Support (PALS)
  American Heart Association
- Neonatal Resuscitation Program
  American Heart Association
- Advanced Cardiovascular Life Support (ACLS)
  American Heart Association
- Pre-Hospital Registered Nurse
  PENNSYLVANIA DEPARTMENT OF HEALTH