Jolene Casteel

Experience

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  Patriot Station Service Center

  Sept 2011 - Aug 2013

  Sales Associate/Clerk
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  Charlotte Russe

  Oct 2013 - Aug 2015

  Supervisor

  Supported the Management Team to accomplish important tasks such as store cleanings and the execution of all visual merchandising updates and standards. Motivated and worked together with employees to meet and exceed sales goals. Promoted a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures. Supported the Management Team by monitoring the activities of the store to maximize efficiency, minimize errors and respond to customers’ needs in a timely fashion. Show less

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  Denny's

  May 2014 - Jul 2014

  Seasonal Waitress/Hostess

  Explained various dishes on the menu to patrons and made recommendations if desired. Took orders and relayed the same to the kitchen. Ensured simultaneous preparation of all orders for a single table and served in professional manner.

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  Scotty's Brewhouse

  Sept 2014 - Dec 2014

  Part-time Administrative Assistant

  Highly skilled in performing general office tasks including filing and records management. Proved ability to analyze, evaluate and recommend administrative functions and services to promote success. Exceptional time management and problem-solving skills. Proven ability to maintain secrecy of sensitive information.

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  Thr3e Wise Men Brewing Co.

  Jul 2015 - Jul 2016

  Waitress/Trainer

  Trained new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols. Ensured that every guest feels important and welcome. Possessed up-to-date knowledge of all food, beer, wine, and retail offered at the restaurant. Provided high quality service in all aspects of the guests’ meal experience.

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  B & B Energy, Inc.

  Jun 2016 - Oct 2016

  Marketing Intern

  • Built a database system separated into territories to help the sales representatives conducting their B2B sales• Conducted cold calls to help expand the client base in each territory• Managed and advised the other intern on how to properly conduct cold calls and how to develop new client relationships• Assisted the B2B Sales Representatives in establishing new clients and maintaining already established relationships

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  Bar Louie

  Dec 2016 - Jun 2017

  Waitress

  • Provided high quality service in all aspects of the guests’ meal experience• Ensured guests specific allergy needs were met and followed all relevant health department regulations• Possessed up-to-date knowledge of all food, beer, and wine offered at the restaurant and informed guests of the current specials• Ensured that every guest felt important and welcomed

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  C.H. Robinson

  Jun 2017 - Oct 2020

  Carrier Representative

  • Maintain and grow relationships with carrier accounts including conducting account reviews and identifying opportunities for additional collaboration• Resolve problems, including identifying the issue, thinking critically, seeking input to determine the best course of action, and implementing the solution• Provide consistent and exceptional service levels to contracted carriers and internal customers• Manage load boards to match freight with carrier capacity

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  Firefly Puppies

  Feb 2018 - now

  Marketing/Website Coordinator

  • Create a visually appealing site that features user-friendly design and clear navigation• Ensure that the website is well-maintained and up-to-date• Brain-storm new ways to advertise and improve the websites SEO in order to reach more customers

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  The Web Guys

  Oct 2020 - now

  • Digital Service Lead

    Jul 2023 - now

  • Digital Strategist

    Oct 2020 - Jul 2023