Katelyn Tropeano

Experience

• 

  Alumni Sports Cafe

  Aug 2017 - now

  Lead all marketing initiatives for a high-traffic sports bar, including social media strategy, promotions, and event marketing to drive customer engagement and increase foot traffic. Oversee and optimize third-party delivery platforms to ensure timely, accurate service and boost off-premise sales. Collaborate with management to develop creative campaigns, track performance metrics, and enhance brand visibility both in-store and online. Responsible for generating employee schedules to ensure proper coverage and accommodate availability. Create and maintain internal documents to support daily operations and team communication. Assist with administrative tasks to keep the workplace organized and efficient. Deliver exceptional customer service in a fast-paced sports bar environment as both a waitress and bartender. Take and serve orders efficiently while creating a welcoming atmosphere for guests. Prepare a wide variety of beverages, manage tabs, and ensure compliance with safety and alcohol regulations. Collaborate with team members to maintain smooth operations during high-traffic events. Created employee schedules based on availability to ensure optimal coverage. Managed accounts payable by entering and processing bills in QuickBooks. Handled and coordinated catering orders, ensuring accuracy and timely delivery. Provided fast-paced support in a high-energy sports bar environment by assisting with bussing, maintaining cleanliness and turnover of dining areas. Managed takeout orders with accuracy and efficiency, ensuring excellent customer service both in person and over the phone. Collaborated closely with front-of-house staff to maintain smooth operations during peak hours.

  • Head of Marketing

    Feb 2025 - now

  • Restaurant Admin

    Jul 2024 - now

  • Bar Waitress / Bar Tender

    May 2020 - now

  • Restaurant Manager Intern

    May 2021 - Jul 2024

  • Dining Room Busser / Takeout Attendant

    Aug 2017 - May 2020
• 

  The TJX Companies, Inc.

  May 2022 - Mar 2023

  Product Development Intern

  Supported four children's dress product development teams by assisting with day-to-day operations and cross-functional tasks. Generated weekly selling reports for in-store styles to track performance and inform planning. Communicated with vendors to ensure on-time delivery of merchandise and maintained strong supplier relationships.

• 

  Raytheon

  Jun 2023 - Jun 2024

  Finance Intern
• 

  State Street

  Jul 2024 - now

  Senior Associate, Alphα Professional Development Program

  As part of the project management team, I lead the implementation of key projects, ensuring smooth execution and timely delivery. I create client-facing materials, providing clear and effective communication for project milestones and progress. I travel to client sites to offer on-the-ground support and maintain strong client relationships. Additionally, I manage project budgets, track expenses, and ensure that all financials are on target to deliver successful outcomes.