Sean Dezarn

Experience

• 

  Ritz Camera & Image

  Apr 2007 - Nov 2010

  Sales

  Responsible for assisting customers make well-informed purchases, teaching after-hours camera classes once a week, opening and closing the store, printing in a one hour photo environment, and various other duties involving shipment, loss prevention, etc.

• 

  Seattle Coffee Gear

  Jun 2014 - Jan 2016

  Responsible for handling after-sales support and coordination services for remote commercial customers. Assisted new and existing businesses build-out their site to the requirements for their purchased equipment, located and contracted installers in their area, and managed/coordinated the commercial installation process. Responsible for providing technical support to purchasers of espresso machines from Seattle Coffee Gear, assisting potential customers who need advice or help placing their order using our website, and multi-tasking in an environment with a steady stream of phone calls and email support tickets.

  • Commercial Installation Coordinator

    Aug 2015 - Jan 2016

  • Technical Customer Service Representative

    Jun 2014 - Jan 2016
• 

  PAC Worldwide

  May 2016 - now

  Project management of network infrastructure deployments (domestic/international travel required), and network/server infrastructure design, implementation, support, and documentation. Works closely with contractors, suppliers, and other organizations to meet business needs and goals with new infrastructure deployment/improvement projects. Detailed communication with other areas of the business to ensure project scope and execution will align with those areas of the business. Project management of network infrastructure deployments (domestic/international travel required), and network/server infrastructure design, implementation, support, and documentation. SharePoint development in unison with other tools (Power Automate, Microsoft Teams, Nintex, etc.) to automate business processes. General administration of Active Directory, Exchange, Hyper-V, SharePoint, Teams, DNS, DHCP, CCTV and Access Control Systems. Handling escalated tickets to support PAC Worldwide employees with day-to-day operation of hardware and software, managing IT inventory and purchasing, managing tape backups of server infrastructure, administering mobile device plans, SharePoint administration and development, Skype administration, and helping to plan and implement network expansions and upgrades. Responsible for supporting PAC Worldwide employees with day-to-day operation of hardware and software, managing tape backups of server infrastructure, administering mobile device plans, SharePoint administration and development, and performing project work for network expansions and upgrades. Responsible for supporting PAC Worldwide employees with day-to-day operation of hardware and software, supporting the IT department with daily tasks and new projects, installation and configuration of computer applications, remote telephone and screen sharing support, ensuring connectivity for local and remote users, and supporting the IT department as assigned.

  • IT Project Manager

    Jul 2021 - now

  • System Administrator II

    Jun 2018 - now

  • IT Technician II

    Jul 2017 - Jun 2018

  • IT Technician

    Sept 2016 - Jul 2017

  • IT Intern

    May 2016 - Sept 2016