Thea H.

Experience

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  Spirit Halloween

  Sept 2011 - Nov 2011

  Sales Associate

  Spirit Halloween is a national retail seasonal store that is specialized for Halloween.-Provide fast and friendly service to customers-Manage the fitting rooms by clearing them of any left behind merchandise and directing customers to empty rooms-Categorized merchandise to provide a more satisfactory shopping experience for the customers-Maintained the cash register and informed customers of upcoming events and promotions to encourage repeat purchases

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  'Self-Employed'

  Feb 2015 - May 2015

  Caregiver

  As a self-employed caregiver I was to aide the client with running errands and help make daily activities efficient -Provided a variety of daily errands to help assist clients and ensure they're comfortable and content on a day-to-day basis-Assisted in chores around the household to create better accessibility for the client's routine-Transported clients to their appointments

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  Wellspring Camps

  May 2015 - Aug 2015

  Mentor - Wellspring Florida

  Wellspring Camps is a health and wellness camp where campers are active from 7:00 A.M. to 8:30 P.M. daily participating in activities ranging from swimming to weightlifting in the gym. Ages range from 10 years old to 26 years old.-Demonstrated leadership skills by being a role model for the younger campers who struggled with gaining the motivation to begin their weight loss journey-Comforted campers, ages 10 - 16, who felt lost or struggled in adapting to the program during their time at camp-Constructed articles daily on the Wellspring parent blog to provide updates and photographs on child activities and development-Organized and collected camp mail to ensure only camp-approved items were being delivered to campers-Planned and conducted 6 activities for campers during the 8 week program Show less

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  AutoNation

  Aug 2016 - May 2023

  Maintain fleet records and credentials through tax filing, plating, and title to ensure the vehicle is prepared for the service department.Activate all vehicle trackers and tollway trackers for the loaner fleet, and record which tracker is assigned to which vehicleProcess loaner fleet violations and violation paymentsManaging open recalls for the loaner fleet of 80+ vehiclesCollaborate with the parts department to identify and communicate vehicle recalls to customers.Scheduling first service appointments for new car buyers to ensure regular maintenance and customer satisfaction Optimize customer check-in time by creating daily power packs for advisorsCreating monthly E-mail and SMS templates for promotional services to our customer database of 3,000+ customersOptimizing the use of Customer Care Texting to enhance customer communication with the servicedepartmentDelegate tasks to other associates in the department to ensure essential daily tasks are completed by end of dayFollow up with customers who have ordered special order parts for their vehicle, notify them of part arrival and schedule appointment suited to the customer's scheduleUtilizing Hailer through CDK to set up courtesy Lyft rides to and from the dealership for our customers in service.Manage, daily average, 50 scheduled service appointments with additional walk-in appointments through CDKAssisting new car sales with creating service repair orders through RPR to have the vehicles written up for pre delivery inspection (PDI) to be performed by a technician before the vehicle hits the sales floor.Open and close sublet repair orders for internal billing for the sales and service department utilizing CDKUtilization of in-house Audi Resources to bring in customer retention through: pre-paid maintenance plans, open recalls, and declined services Show less Autonation has a trio of dealerships along Ogden Avenue in Westmont, Illinois. Audi of Westmont provides a selection of Audi vehicles along with auto repairs for any Audi owner. - First point of contact on premise to provide guidance to customers for any questions or concerns they may have and ensure customer satisfaction- Maintain back of house through file organization to ensure quick recovery of any file needed during the work day to provide quick service- Provide assistance to sales and finance departments by creating customer profiles for recently purchased vehicles-Create relationships between different departments, including managers and consultants, to create a more open and comfortable work environment-Utilize TSD Loaner system to update fleet vehicles and reporting any damages or issues for future inspection-Create or alter appointments for customers using CDK - Service Edge to ensure mechanics are available at the given time slot and therefore provide customer satisfaction-Train incoming and current employees on POS systems with integrated services between CDK and Cenpos Show less

  • Business Development Center Manager

    Dec 2021 - May 2023

  • Business Development Associate

    Jul 2021 - May 2023

  • Service Cashier - Administrator

    Aug 2016 - Jul 2021
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  Mercedes-Benz of Chicago

  May 2023 - now

  Lead Service Assistant

  Managing a fleet of 150 vehicles, along with the vehicles in the sprinter department.Optimizing the use of Kaarma to enhance customer communication with the servicedepartmentDelegate tasks to other associates in the department to ensure essential daily tasks are completed by end of dayTasks such as: Pre-invoice list to show which customers we are expecting to return, as well as a nightly report to assist the accounting office in regards to tickets.Utilization of CDK to assist the advisors in closing out repair order tickets.Using a collaboration between Logitrac and a Excel spreadsheet from accounting to appropriately transfer parking, red light or speed violation tickets to our customers.Collaborating with the internal service advisor on issues in regards to our loaner fleet.Swapping out the loaner fleet every month, to retire high mile vehicles to certified pre-owned.Managing a team of three assistants, with our goal being to get the customer into a courtesy vehicle in a timely manner. Show less