Rita Chaghoury

Experience

• 

  Le Charcutier

  May 2013 - Jun 2017

  Financial Accountant

  Dealing with banks.Controlling cash in /cash out .Handling daily payment, journal and receipt vouchers.Responsible for the accounting of a branch of Le Charcutier Aoun S.A.L;Receiving and verifying the accuracy of the invoices and receipts;Entering the data into the system;Prepare payments, dealing with suppliers and reconciliation of their accounts;Maintenance and supervision of books of accounts;Process and ensure accurate cash management including petty cash payments and printing checks;Handling daily payment, journal and receipt vouchersReconciliation between sister’s company;Controlling cash in / cash out and expenses receipts;Prepare and control bank reconciliations;Staying ahead in the tasks. Some tasks need to be done on a daily basis.Expenses receipts.Performing daily Credits Cards reconciliation.Reconciliation of banks accounts. Producing accurate financial reports to specific deadlines.Processing and preparing financial statements.Overseeing client accounts.Creating, sending, and following up on invoices.Collecting and reviewing data for reports.Reviewing and performing audits on financial statements and reports. Show less

• 

  Banque du Liban

  Jul 2013 - Aug 2013

  Training

  - Demonstrated ability to learn quickly and understand complex business processes and workflowsacross all departments of the central bank-Actively participated in daily team meetings and training sessions, acquiring knowledge offinancial and business aspects of the banking industry-Studied functional specifications, business requirements, and technical aspects of the bankingsector to gain a comprehensive understanding of the industry- Developed a solid understanding of banking regulations, compliance requirements, and riskmanagement practices- Applied theoretical knowledge to real-life situations through case studies and practical exercises toprepare for a career in the banking industry. Show less

• 

  Société Générale de Banque au Liban SAL

  Jul 2017 - now

  Responsibility of handling any inquiries and resolving customer complaints.Designated as a customer care representative, includes protecting the bank’s image and contributing to the achievement of the bank’s overall goals and objectives.Helps to avoid loss of customers and negative reviews.Understand the bank’s policies and propose solutions to customer problems, and also possess in-depth knowledge of the company’s products/services so that the customers can be correctly informed.Provide splendid customer services to customers in a friendly and courteous manner at all timesEnsure that customers’ confidential information is properly protected and only used for official purposesInform and suggest new banking products to customersOpen new bank accounts according to laid down rules and guidelinesSuggest effective ways through which the bank can promote its products and services and increase customer satisfactionProvide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactionsParticipate in marketing and awareness campaigns in the bank to create an enlarged customer baseProvide account services to clients, including a full range of the Bank’s retail servicesProvide and maintain a high standard of customer servicePerforms maintenance requests received by phone for check re-orders, cashier’s checks, basic loan maintenance, Debit/ATM PIN resets, loan payments, On Command lockouts, change of addresses, close accounts, account transfers, and Line Of Credit advances Show less - Efficiently processing customer transactions, including deposits, withdrawals, payments, andresolving account-related issues, while maintaining accuracy and adhering to banking regulations.- Proactively informing customers about available bank products and services, and cross-selling asappropriate, while ensuring customer satisfaction and retention.- Accurately tracking and recording transaction data and customer information, as well asmaintaining balanced cash drawers, reconciling discrepancies, and ensuring confidentiality ofcustomer information.- Assisting with back-office administrative tasks and accounting duties, as well as handling generalbanking operations to support the smooth functioning of the bank.- Demonstrating strong problem-solving skills and resolving Show less

  • Senior Customer Relations Manager

    Nov 2020 - now

  • Teller

    Jul 2017 - Nov 2020