Paul Johnson

Experience

• 

  Scania UK

  Jun 2001 - now

  Responsible for truck connectivity strategy and driver development programmes. Managing a connected vehicle portfolio of around 42,000. Responsible for Scania's driver development offering, delivering over 10,000 driver training days per year. Industry solutions focus through Nationwide learn to drive programmes, back to work initiatives, driver apprenticeships, product training, class leading Driver CPC offer, telemetry analysis and practical application training, online interactive telematics modules and product support apps. Show less Managing a portfolio of blue chip clients, totaling a fleet of over 3500, ensuring consistent and high service levels across the Scania UK repair network. Managing a team of 6 to develop customer-centric, tailor made solutions to enable businesses to measure and make informed decisions on efficiency and profitability.Key focus on compliance management, providing real time visibility to fleet managers & teams. Effective repair management and fleet specification optimisation. Show less Budget controlling and repair authorization, loading, amending and terminating contracts. Coordinating pricing matrix and ongoing quotations for 1000+ fleet, scheduling vehicle maintenance and issuing of service reports. Repair management, ensuring various fleets’ legal compliance. Full development of maintenance package & financial reporting systems, as well as presentations to external customers of results obtained through project planning Collate repair information allowing financial analysis and repair correlation identification - Cost analysis and trend identification. Customer Support to national dealer network in problem solving and repair co-ordination - Retrospective auditing and investigation of costs. Show less - Supervising, executing and processing of all Warranty claims for the South Eastern region - Invoicing all labour & parts sales carried out by workshop on mass basis to R&M, Retail and Warranty- Liaising with customers both on the phone and face to face in order to resolve queries - Technical liaison for Warranty inspection and adjudication. - Warranty packing list co-ordination - Knowledge of Warranty systems and procedures within the commercial vehicle industry including extended product support and technical campaigns - Responsibilities for part time supervising and managing of other employees in absence of managers - Authorised work carried out on local risks in absence of Contract Manager Show less

  • Head of Retail Truck Sales - Scania South East

    Aug 2022 - now

  • Head of Dealer Support Services

    Oct 2020 - Aug 2022

  • General Manager - Optimise Services

    Jun 2018 - Oct 2020

  • General Manager - Connected, Driver & Fleet Services at Scania Group

    Jun 2018 - Oct 2020

  • Fleet Care Manager

    Apr 2010 - May 2018

  • Contract Adminstration Manager

    Feb 2009 - Mar 2010

  • Contract Controller

    Sept 2005 - Jan 2009

  • Warranty & Open Book Controller, Scania Purfleet

    Jun 2001 - Aug 2005