Andrew Bain

Experience

• 

  Blockbuster

  Jan 1994 - Jan 2000

  Planned, designed / outsourced and delivered learning and development programs across a national team of District Managers, Store Managers and front line employees to build skills and add capabilities to meet customer experience and operational goals Worked alongside the Regional Director of Operations to develop and lead an internal audit program across a region of 130 stores and 1,000 employees to identify and resolve operational risks, operating improvements and improve the bottom line financial results for the region District Manager for a group of retail stores with full profit and loss and operational accountability

  • Development Advisor

    Jan 1998 - Jan 2000

  • Regional Auditor

    Jan 1996 - Jan 1998

  • District Manager

    Jan 1994 - Jan 1996
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  Bell MTS

  Sept 2002 - Sept 2012

  Established a Shared Services model for provision of services to a broad group of stakeholders across multiple business unitsServices provided include:PlanningProject ManagementBusiness AnalysisProcess Re-engineeringChange ManagementLearning and DevelopmentPerformance ManagementWorkforce Management Built an operational Project Management Office and a Change Management practiceLed a team of Project Managers, Business Analysts and Change Management Specialists in the planning and delivery of strategic initiatives and continuous operational improvements Redefined the Business Analysis roles and accountabilities to establish alignment with the International Institute of Business Analysis (IIBA) best practicesDeveloped a high performing team through training, certification programs, coaching and talent renewal

  • Director, Shared Services

    Aug 2009 - Sept 2012

  • Director, Operations Planning & Support

    Aug 2008 - Aug 2009

  • Sr. Manager, Business Analysis & Process Innovation

    Sept 2002 - Aug 2008
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  Allstream

  Sept 2012 - Mar 2016

  Accountable for the achievement of strategic objectives to transform operations, enable a differentiated customer experience and optimise cost structure. Directed the planning and budgeting of headcount, capital and operating expenses. Recognised member of the Investment Review Council, advocating for Customer Operations in strategic investment decisions as part of a cross-functional forum, chaired by the CFO / VP, FinanceDesigned and successfully implemented the Balanced Score Card to ensure focus, resulting in the Company exceeding operational metrics and financial targets Show less

  • Director Business Transformation

    Dec 2013 - Mar 2016

  • Director, Operations Planning & Effectiveness

    Sept 2012 - Nov 2013
• 

  BT Group

  Aug 2017 - now

  Accountable for establishing a Business Information chapter that delivers information and insight to Global Transformation stakeholders.The BI chapter combines with the User Experience, Process & Business Analysis and IT / Automation chapters to form the Design Integrity Unit. The DIU provides value added content, best practices and skills to enable Agile tribes and squads in delivering and accelerating transformation outcomes.Focus areas include the development of a Key Performance Indicator framework and the integration of Knowledge Management capabilities. Show less Established a new, in-house Service Transformation PMO. Recruited and led the team to assure delivery and benefit realisation of over c. 40 Global programmes.Directed analysis of programme effectiveness, outcomes and risks. Delivered weekly insights to stakeholders and senior leadership team, up to Managing Director level.Facilitated evidence-based interventions with business owners and programme managers, resulting in the work stream achieving its financial targets. Received personal and team recognition for the value added contribution made by the PMO. Show less

  • Transformation Manager

    Aug 2021 - now

  • Business Information Chapter Lead

    Aug 2019 - Jul 2021

  • Head of Service Transformation PMO

    Nov 2018 - Aug 2019

  • Strategic Programme Manager

    Aug 2017 - Nov 2018