Pinaki Mukherjee

Experience

• 

  Tata Consultancy Services

  Jan 2010 - Dec 2017

  • Analyzing and providing resolution for all L1, L2 and L3 tickets raised within the defined SLA.• End to end delivery of enhancement work like requirement gathering, design, development, testing and release into Production environment.• Effectively managing the ticket queue and assigning the tickets to team member.• Scheduling of jobs for Control M• Leading daily scrum meeting to discuss on daily status report and open tickets.• Preparing Weekly and Monthly status report with different project metrics and presenting it to TCS as well as TI management.• Responsible for performance management and leave management for the team as Project Lead. Show less • Onsite Lead - Reviewing the technical specifications documents for Workflows and Interfaces with JDA Solution team.• Development of PL/SQL procedures, packages (workflows and inbound/Outbound Interfaces) and functions.• Release Management activities like code maintenance, branching and providing different releases to the deployment team.• Documenting patch installation steps, deployment steps and development of build scripts.• Working closely with ESB/Reporting Factory technical team for development of Interfaces at the ESB/ Reporting Factory end.• Preparation of test Plans, test Scenarios, test case design, and test execution over different phase of testing (Unit, String and System Integration Test (SIT)) as JDA Test Coordinator. Show less

  • Project Lead, Leading Semi-Conductor Manufacturer

    Oct 2015 - Dec 2017

  • Techno Functional Consultant - Leading Steel Manufacturer

    Jan 2012 - Sept 2015

  • Developer - Leading Insurance Company

    May 2011 - Dec 2011

  • Developer - Leading Insurance Company

    Jan 2010 - Apr 2011
• 

  Cognizant

  Jan 2018 - Mar 2022

  Working with US based manufacturing company as JDA Factory planner SME. Working as functional consultant with offshore team in providing resolution to factory planner problems.• End to end delivery of enhancement or change request. Requirement gathering, design document creation, development, testing and Production deployment.• Analyzing and providing resolution for all L1, L2 and L3 tickets raised within the defined SLA.• Effective management of ticket queue to keep the aging number to bare minimum.• Weekly calls with client management on weekly updates and status of all ongoing projects. Show less Workings as Functional Consultant on JDA Fulfillment with testing team. The role is typically with testing team for one of the leading retail customer. I am responsible on driving the product testing along with test case design and execution. Additionally my role requires imparting knowledge on JDA fulfillment with testing team for through testing of JDA Fulfillment solution. Involved in test effort estimation, SIT test case design and execution, coordinating with different team for seamless test execution. • Functional Consultant on JDA Fulfillment with testing team.• JDA Fulfillment product test case design and execution.• SIT Test case design and execution• Business demo on solution and review.• Effort estimation and defect management.• Imparting JDA product knowledge with team members.• Coordinating with different team for test execution.• Awarded On the Spot Award. Show less

  • Senior Associate

    Jan 2020 - Mar 2022

  • Functional Consultant - UK Based Retail Chain

    Jan 2019 - Dec 2019

  • Techno Functional Consultant - Global F&B company

    Jan 2018 - Dec 2018
• 

  EY

  Apr 2022 - now

  • Senior Manager

    Apr 2023 - now

  • Manager

    Apr 2022 - Apr 2023