Mayank Yadav

Experience

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  IndiaMART InterMESH Limited

  Jan 2017 - Jan 2019

  Customer Service Manager

  >Reinforced established quality control standards and followed procedures for optimal customer interactions.>Assisted customers with opening accounts and signing up for new services.>Managed customer relations on an ongoing basis to maximize customer retention.>Offered internal and external customers first-rate customer service to maximize satisfaction and business success.>Educated customers about Product & Service options and processed purchases.

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  Care Insurance

  Mar 2019 - Aug 2021

  Customer Service Team Lead

  >Supervised team members to confirm compliance with set procedures and quality requirements.>Established open and professional relationships with customers to achieve quick resolutions for their medical claims-related issues.

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  Fortis Healthcare

  Sept 2021 - now

  Clinical Trial Administrator (CTA)

  >Maintain centralized communications with Sponsors/CROs, and tracks ongoing & upcoming projects.>Manage the site P&Ls and ongoing project activities across the Fortis network.>Looks into clinical research trial legal agreements and budgeting with Sponsor & CRO.