Holli Charles

Experience

• 

  Liberty Mutual Insurance

  Dec 2008 - Apr 2019

  Responsible for examining a full range of high exposure, complex workers' compensation claims, assuring proper reserves are set, and interpreting coverages. Acted as a technical consultant to Field Claim Operations.Conferred with various internal departments regarding specifics of high exposure claims, exposures, defenses, and handling of specialty claims. Consulted with and advised various internal departments regarding regulatory and insurance policy issues. Completed special projects as assigned. Show less

  • Senior Client Service Manager

    Dec 2011 - Apr 2019

  • Chief Examiner

    Oct 2010 - Dec 2011

  • Claim Manager

    Dec 2008 - Oct 2010
• 

  Helmsman Management Services LLC

  Apr 2019 - now

  I lead a dedicated team responsible for overall service delivery, resource coordination, and relationship management with all operating departments to include our Claims and Managed Care organization, Sales, and Risk Control.I closely collaborate with my client to identify program trends and opportunities and develop, implement, and monitor strategies to drive the most optimal results for their program. I also develop and maintain strong relationships with key customer, broker, and vendor partners. Show less

  • Sr. Account Executive

    Apr 2022 - now

  • Account Manager

    Apr 2019 - Apr 2022