Berna Özlem

Experience

• 

  Mastercard Advisors

  Sept 2016 - Jun 2018

  Mastercard Advisors provides payments consulting, information, analytics, and customized services to financial institutions and their merchant partners worldwide. Addressing complex challenges in strategy, marketing, risk, and operations, Mastercard Advisors helps clients maximize the value of their payments businesses.Responsibilities: -Market research and benchmark studies in order to build digitalization strategy for banks in emerging markets -Assessing the feasibility of launching a new loyalty platform -Preparing basic and advanced training presentations in acquiring area covering the agenda items such as four party model, acquiring pricing, regulation and new trends for a leading bank in Belgium -Analyzing commercial customer value proposition of leading banks in Nordics and Germany -Analyzing issuing operations of a major bank in its six home markets (predominantly Nordics) and finding improvement opportunities resulting in higher customer satisfaction -Preparing a benchmark study of alternative payment acceptance methods (mPOS,QR, etc) in globe and assessing client's position against global benchmarks who aims to increase acceptance in small businesses Show less

  • Associate Analyst

    Jan 2018 - Jun 2018

  • Associate Analyst

    Sept 2016 - Dec 2017
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  SumUp

  Jun 2018 - Feb 2021

  • Acquirer partnerships - Manager

    Apr 2020 - Feb 2021

  • Acquirer partnerships - Junior Manager

    Jul 2019 - Apr 2020

  • Payments Business Analyst

    Jun 2018 - Jun 2019
• 

  Amazon

  Mar 2021 - Jun 2022

  Payments Program Manager
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  Klarna

  Jul 2022 - now

  • Senior Business Development Manager, Global Payment Partnerships

    Jul 2024 - now

  • Business Development Manager, Global Payment Partnerships

    Jul 2022 - Jul 2024