Heba Salem

Experience

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  Orange Business Services

  Dec 2014 - Jul 2019

  -Implement new customer connections-Provide Basic and final configuration Ethernet and Frame relay connections.-Test the solution after implementation-Troubleshoot any occurring issue within the connection- LAN testing.-MCS testing.-Coordinates with the project management team My position allow me to mange network incidents, troubleshoot and configure:-VOIP(AVAYA)-WAN/LAN-COS-BGP-MPLS-Telepresence -Riverbedsthis position allows me to deal directly with corporate end users which require excellent communication skills to be able to describe the faults in simple understandable manners while maintaining professional reflection of my company.

  • Network Implementation Engineer

    May 2016 - Jul 2019

  • Network Support Engineer

    Dec 2014 - May 2016
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  Argaam Investments

  Aug 2019 - Jan 2021

  Scrum Master

  • Educate team and organization on Scrum.• Manage requirements gathering and documentation and track requirements changes.• Create communication matrix for each project.• Create project plan based of customer value.• Facilitate all Scrum events.• Insure team right sizing and avoid over or under commitment based on team performance analysis.• Define product backlog into epics, user stories and tasks based on each project components and features.• Manage and administer Jira• Ensure the application of definition or ready and definition of done for upcoming sprint scope.• Trigger backlog grooming with PO.• Monitor project progress and mitigate risks.• Monitor and report team performance and project progress. Show less

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  Business Valley

  Jul 2020 - Jan 2021

  Product Owner

  • Provide product vision based on market research and business experience.• Built wireframes and perform user interviews to collect user insights and feedback before implementation.• Build quarter based product roadmap.• Cooperate with marketing team prelaunch and after launch.• Communicate and cooperate with development and tech teams continuously. • Own the product and provide all new features requirements• Create features manuals.• Support sales during meetings with new clients or better technical overview.• Slice product features into epics and user stories.• Administer Jira.• Manage communication with external providers and support teams. Show less

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  Salla E-Commerce Platform

  Feb 2021 - now

  - Design and maintain the development process to adhere with to scrum principles.- Monitor 6 teams’ performance in terms of delivery and process.- Coaches teams on agile through sessions and recorded tutorials powered by short assessments. - Administer Jira and design different work flows for each product team.- Evaluate scrum events by defining a well communicated criteria to ensure effectiveness of the events - Cooperate with product managers on setting up roadmaps quarterly based, while highlighting the dependences between product teams. Show less

  • Agile lead

    Dec 2022 - now

  • Scrum Master

    Feb 2021 - Jan 2023