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Sahil Dhingra

Sahil Dhingra

Followers of Sahil Dhingra658 followers
location of Sahil DhingraPune, Maharashtra, India

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  • Timeline

  • About me

    Manager at Maersk | Service Delivery Manager | Ex-Accenture

  • Education

    • Amity University Noida

      2007 - 2011
      Bachelor of Engineering - BE Aerospace, Aeronautical and Astronautical Engineering

    • Amity University

      2007 - 2011
      Bachelor of Engineering - BE

  • Experience

    • Accenture

      Jun 2011 - Sept 2023

      • Monitoring of overall IT usage to identify incidents and problems, initiating the relevant management and resolution processes as needed• Leading periodic meetings with clients and delivery teams which entails daily status updates, service level requirement reviews, continuous improvement, change control, and other informal meetings• Executing the Continuous Service Improvement Process by analyzing key data points and creating recommendation for client to enhance existing processes and service• Leading a team of 70+ members• Engaging in RFPs, contract discussions, financials etc.• Functioning as Major Incident Manager (MIM) to ensure that high priority issues are driven with best quality and efficiency Show less

      • Service Delivery Manager

        Jun 2018 - Sept 2023

      • Operational Integrator

        Jun 2015 - Jun 2018

      • Application Developer

        Jun 2011 - Jun 2015

    • A.P. Moller - Maersk

      Sept 2023 - now
      Manager

  • Licenses & Certifications

    • ITIL4

      AXELOS Global Best Practice
      Nov 2020

    • ITIL Foundation Level

      ITIL Certified
      Aug 2016

    • ITIL Service Offerings and Agreements (ITIL-SOA)

      ITIL Certified
      Nov 2019

    • Certified Scrum Professional (CSP)

      Udemy
      Sept 2020