Catherine Harris

Experience

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  Walt Disney World

  May 2004 - Mar 2017

  ► Acted as Actors’ Equity Deputy by serving as key liaison between union and performers of the Voices of Liberty Walt Disney World Stage; demonstrated subject matter expertise in Equity contract specifications.► Served as administrative lead of Voices of Liberty Candlelight Processional cast; took initiative in streamlining operations and scheduling of performers.► Received praise and recognition for entertaining worldwide audiences as full-time soprano/alto for The Voices of Liberty cast while also acting as soloist for high profile events. Substitute performer for Spirit of Aloha as Auntie Wini. Show less

  • Casual Temporary Performer/Vocalist

    Mar 2014 - Mar 2017

  • Performer/Vocalist, Equity Deputy and Seasonal Administrative Lead

    May 2004 - Mar 2014
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  Hilton Grand Vacations

  Apr 2014 - Mar 2015

  Sales Executive

  I capitalize on my public speaking and performing arts background to give compelling face to face presentations to sales prospects. A few of my highlighted accomplishments:► Generate six figure sales revenue per month.► Surpasses sales quotas and grows club ownership portfolios. Proves vital to increasing net sales volume while also maintaining a professional and ethical representation of enterprise.► Outlines sales process, and presents authoritative property and product knowledge. Emphasizes the value of vacation ownership.► Exercises consultative sales methodology to establish rapport, determines individual needs of clients, and boosts customer service and retention by cultivating custom-designed vacations within the Hilton Grand Vacation national and international locations. ► Retains and grows relationships with vacation club owners, provides highly responsive customer service, and delivers recommendations on the purchase and usage of additional ownership points.► Hand-selected by management to serve as a ride along example in second month of tenure for new hires.► Achieved $153K in sales revenue in first month of tenure with Hilton Grand Vacations. Garnered company-wide recognition and praise for persistent and aggressive sales, capturing the attention of prospective buyer building rapport with diverse clients, overcoming objections and closing the sale. Show less

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  Bluegreen Vacations

  Apr 2015 - Sept 2015

  Call Transfer Sales Executive

  ► Managed high-volume work load within an urgency/today only sales environment. Exercised consultative sales methodology to establish instant rapport, overcome objections, determine individual needs of clients, and close sale by cultivating customer interest in Bluegreen Getaways’ national destinations.► Outpaced peers on a weekly basis and dubbed a team “top performer” who surpassed sales quotas. ► Proved vital to helping the company attain record breaking daily sales numbers. ► Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations► Spoke with an average of 150 guests in any given week and consistently met performance benchmarks in all areas (talk time, accuracy in quality assurance, sales volume). Nominated for sales “call of the week” in first 6 consecutive weeks of tenure. Show less

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  Wellspring of Milwaukee

  Sept 2016 - Mar 2019

  ► Managed social media presence and direct programs to improve social media reputation and recognition. ► Managed profile and reviews on Google Business and Bing Places► Oversaw the design creation of 4 new logos for Wellspring's diverse products.► Rebranded and designed business cards, presentation folders, brochures, banners, print advertisements, giveaway products, company t-shirts and more.► Photographed facility, residents and staff, for use in publications and online.► Oversaw the redesign of the company's website followed by the regular maintenance of the website.► Authored Wellspring's mission, vision and values. Show less Advocate, marketer and consultant for the broad range of services offered at Wellspring of Milwaukee to community groups, hospitals and other clinical settings.► Ensured referral goals were met and the facility received proper referral of residents. Maintained admission department standards.► Non-medically assessed prospective residents to determine appropriateness for admission.► Acted as Liaison for hospitals and fostered relationships to ensure referrals.► Developed strong relationships with key referral hospital, AFH, CBRF and community advocate personnel and identify new opportunities for partnering and growth.► Planned and executed marketing luncheons, community events and unit grand opening event.► Acted as admissions director back fill – maintained office communications with discharge planners and ensured a smooth admission process for patients transitioning from a hospital setting to the Wellspring community. Show less ► Spearheaded state application for facility licensure. Detailed knowledge of Wisconsin state regulations for community based residential facilities (CBRF).► Developed comprehensive policies and procedures for the facility in the areas of general operations, staffing, admissions, resident care, emergencies and medical needs, medication management, infection control and dementia care.► Supervised floorplan drafting and remodel of long term care facility to meet requirements for CBRF licensure.► Designed and distributed marketing materials.► Completed courses for CBRF certification – Standard Precautions, First Aid, Medication Administration and Fire Safety. Addition courses completed – Client Specific, Dietary, Resident Rights, Challenging Behaviors► Training with LeadingAge Illinois in Leading Excellence in Memory Care and Dementia Services. CBRF Administrators Course with Wisconsin Assisted Living Association. Show less

  • Digital Marketing Manager

    Mar 2017 - Mar 2019

  • Marketing Director / Community Liaison

    Mar 2017 - Apr 2018

  • Program Manager

    Sept 2016 - Mar 2017
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  Senior Lifestyle

  Jul 2018 - Mar 2019

  Director of Sales and Marketing
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  St. Monica's Senior Living

  Mar 2019 - now

  • Marketing And Public Relations Manager

    Nov 2021 - now

  • Director Of Marketing and Admissions

    Mar 2019 - Nov 2021
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  Assisted Living Locators of Greater Milwaukee

  Dec 2021 - now

  Eldercare Advisor

  Exploring senior living options can be confusing and time–consuming. Assisted Living Locators® Care Advisors are in your community and work closely with you to guide you through the process from beginning to end—answering your questions and addressing your concerns, helping you feel confident and comfortable with your decisions.