Melissa Starr

Experience

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  Sentinel® Offender Services

  May 1997 - Jan 2010

  Managed the daily operations of branch offices and government community corrections contracts across 12 western states. Programs included pre and post sentence supervision of misdemeanor and felony cases on electronic monitoring and/or compliance case management. Educated the criminal justice community on programs and technologies that may aid them in expanding or implementing alternative incarceration solutions while protecting the rights of victims. Attended regional trade shows, pre-bidders conferences, provided expert court testimony, conducted consultative seminars and designed and delivered customized sales presentations to increase market share. Show less

  • Western Regional Business Development and Field Operations Manager

    Feb 2000 - Jan 2010

  • Branch Manager of Operations

    May 1998 - Feb 2000

  • Intensive Supervision Case Manager

    May 1997 - May 1998
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  ISecuretrac

  Apr 2010 - Dec 2013

  Vice President of Customer Service and Regional Sales Manager

  Responsible for retention, customer satisfaction, and growth in all Company contracts nationwide. This customer base includes both government agencies and private sector service providers who utilize RF and GPS tracking solutions. Meets with government officials and private business stakeholders providing consultation on technology workflow management. Provides customized program design and implementation plans to ensure seamless transition and roll out of projects.Supervises 6 remote employees and oversees the National Account and Business Development Management team, the Training Department and the 24/7 National Call Center.In addition, due to industry contacts and relationships built over time, manage a regional sales territory of 13 states in which I canvass, market, conduct sales presentations and gain market share. I am also responsible for international opportunities and accounts.My team boasted a contract retention rate of over 90% across the United States. Show less

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  Sentinel® Offender Services

  Jan 2014 - now

  As the Senior Vice President of Field Operations, I continue to oversee the Regional Account Management team who manage the day to day needs of our customers. This includes our benchmark offender-funded programs as well as providing customer service to our agency-funded contracts across the United States. The Field Operations team is charged with consulting towards best practices and ensuring that our customers have exposure and access to the full spectrum of services under the Sentinel brand. These services range from IVR, drug testing and cognitive skills courses to full case management and intensive GPS supervision.I'm responsible for strategy, developing community partnerships, identifying alliances, budget development and adherence, forecasting and overseeing the P&L for all domestic accounts. The Field Operations team is ultimately responsible for all customer facing aspects of the Company from implementation through contract renewal. Show less I am excited to be back at the company where I started my career. Sentinel Offender Services is a pioneer in the offender management space. We establish partnerships with our agency customers to build programs that effectively assist with offender behavior modification and reintegration back into the community to stop the cycle of recidivism. These programs also ensure that the victim of the offense is the primary concern.As the Vice President of Field Operations, I oversee the Regional Account Management team who manage the day to day needs of our benchmark offender-funded programs as well as providing customer service to our agency-funded contracts across the United States. I'm responsible for strategy, budget development, forecasting and the P&L for all domestic accounts. With a focus on the development of SOP's, attention to KPI's and relationship building, the Operations Team will strive to make use of Sentinel's spectrum of services to assist our Customers in realizing cost savings and freeing up much needed government resources. As subject matter experts in the area of electronic monitoring supervision and reentry, our team takes a consultative approach to account management to ensure that the design of the program is in line with the goals of the agency. Additionally, this team utilizes their experience in the industry and their relationships with our customers to introduce new technologies and soft-services into existing programs to grow brand loyalty and revenue through a spectrum of services offering. Show less

  • Senior Vice President- Field Operations

    Mar 2018 - now

  • Vice President of Field Operations

    Jan 2014 - Feb 2018
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  Starrs & Staves LLC

  Dec 2019 - now

  Sole Proprietor

  Starrs & Staves creates merchandise for the whiskey enthusiast. We pair each design to align with a vetted nonprofit and give back a portion of our profits to those organizations.