Jaheem P.

Experience

• 

  Cash Wise

  Jan 2020 - Jan 2021

  Customers Service, Cashier

  Ensure sufficient change denominations are available in the cash drawer and promptly request additional change as needed. Answer customer questions about products or services. Assist in stocking and rotating merchandise. Stay up to date on merchandise promotions, advertisements and product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Maintained cleanliness and presentation of the stock room and production floor.

• 

  American Income Life: AO

  Jan 2022 - Jan 2024

  Customers Service Representative

  Provided frontline support to users, troubleshooting technical issues and offering solutions promptly.Addressed safety concerns by analyzing and implementing tailored solutions during one-on-one consultations. Took ownership of incoming service requests, ensuring a timely resolution.Assessed users' technical needs to ensure comprehensive support coverage.Optimized help desk processes, including documentation maintenance and policy adherence, to meet compliance standards.Managed ongoing support tasks such as facilitating password resets and processing system access changes efficiently. Show less

• 

  Charter Communications

  Feb 2024 - Jul 2024

  Technical Support Representative

  Provide exceptional customer service by addressing inquiries, troubleshooting technical issues, and resolving service-related concerns promptly and accurately.Utilize advanced diagnostic tools and technical knowledge to identify and resolve internet and phone connectivity issues remotely.Collaborate with customers to troubleshoot and implement solutions, ensuring a positive customer experience and satisfaction.Escalate complex issues to internal support teams and field technicians as needed, facilitating timely resolution and minimizing service disruptions.Maintain detailed records of customer interactions, actions taken, and service histories to track and document service requests and resolutions effectively.Staying abreast of industry-leading Internet and Voice products and services through comprehensive training and ongoing education updates.Utilize mentorship programs and coaching resources to enhance technical skills, customer service techniques, and overall performance. Show less