Ahmed Taha

Experience

• 

  TE Data

  Nov 2008 - Dec 2017

  - End-to-End responsible for the Service Delivery to the customers (TE Data Employees, Externals, Enterprise Customer).- Life-cycle management and ownership of the Cloud Infrastructure solutions: Ensures technological upgrades as well as delivers new business and security requirements.- Responsible of the Capacity Management and Technical Performance and Optimization for the Cloud Infrastructure platforms.- Service Ownership: Ensures E2E operational performance, Incident & Problem Management, change management, E2E monitoring, service reporting- Deal with escalations and high business impact cases- monitoring and recording SLA's and objectives requirements- Creation and maintenance of the Team Rota, ensuring that the correct amount of resource is scheduled to meet the demands of the business at all times of the day.- Overcome technical and business obstacles of Infrastructure service desk.- Reduction in escalation of IT issues by customers- Build and maintain excellent customer's (Service Desks and SLS teams)- Conducting team management activities such as one to one's, team meetings, performance management and coaching.- Assessment of training needs for individuals on team.- Delivery of a high level of Customer Service through a positive customer focused attitude.- Consults with next line of support teams as appropriate- Develop new processes to enhance the operation- Enable and implement new function and new assigned service- Training of the new staff in the area and introducing them to operation- Provide corrective feedback to staff who need improvement to ensure ongoing documentation for poor performance & feedback to the employee in a timely manner & entries made to file- Responsible for delivering weekly/monthly/yearly reports for the management. Show less - Manage TEData private and public Cloud.- Manage SAN storage devices (VNX, VMAX, 3Par, IBM)- SAN switches management.- Build, upgrade, and configure custom ordered servers from scratch spanning several different platforms and configurations- Advanced troubleshooting of all aspects of operating systems and hardware- Monitor, repair upgrade and downgrade servers- Monitor all systems and report as appropriate using SCOM and Hyperic.- Works with other departments in the DC and outside the DC in order to lead medium to large projects from beginning to end- Works with DC Management to help standardize the procedures in the Data Center- Maintain and promote a positive attitude and work environment by leading by example- Prepares and delivers performance reviews with DC Team. Show less

  • Sr. IT Data Center Engineer

    Apr 2014 - Dec 2017

  • IT Data Center Engineer

    Apr 2010 - Mar 2014

  • IT Helpdesk Engineer

    Nov 2008 - Mar 2010
• 

  Diverse company®

  Jan 2018 - now

  • Achieved a remarkable 120% of the assigned sales targets across multiple projects, driving substantial revenue growth and contributing significantly to the company's success. • Maintained an impressive 95% client retention rate and successfully upsold and cross-sold to existing clients, leading to a 30% increase in revenue from repeat business within established projects. • Proactively acquired new clients, resulting in a 25% expansion of the company's project portfolio and a corresponding revenue increase. • Implemented efficient sales strategies and processes, leading to a 15% improvement in sales performance, increased team productivity, and reduced sales cycle times. •Facilitated strong cross-functional collaboration with internal teams, resulting in an 80% improvement in customer satisfaction and a 20% increase in successful project outcomes. •Achieved an outstanding 90% customer satisfaction rate, leading to a 40% increase in customer loyalty and referrals, enhancing the company's reputation and market standing. Show less • Effectively manage the Solutions Consulting, Presales, and Services teams, fostering a high-performing work culture and achieving a 20% increase in team productivity. • Align with the Sales Director, representing Presales and Service capabilities, resulting in a 30% improvement in interdepartmental collaboration and customer-focused solutions. • Provide clear and effective communication to the CEO and other business units, ensuring alignment and synergy across the organization. • Implement cross-training, hiring, and skills development programs for Solutions Consulting, leading to a 25% improvement in employee retention and skills enhancement. • Set up and maintain SLA reporting structure for Services, streamlining incident support activity and reducing incident resolution time by 35%. Show less • Develop a robust strategy to grow Software Defined Infrastructure & Cloud businesses, resulting in a 20% increase in market share within the first year. • Create and maintain impactful sales collateral, such as brochures, briefings, workshops, and demos, leading to a 30% improvement in sales effectiveness. • Conduct engaging roadshows and briefings, training customers on unique selling points, resulting in a 25% increase in customer interest and product adoption. • Collaborate with professional services to set a growth strategy, contributing to a 15% increase in Software Defined Infrastructure & Cloud solutions business. • Conduct regular team meetings and training, enhancing team knowledge and performance, resulting in a 40% improvement in sales team efficiency. • Achieve converged certification requirements, maintaining partner status and unlocking new partnership opportunities for business expansion. Show less

  • Sr. Sales Account Manager

    Jun 2019 - now

  • Technical Solutions Manager

    Jan 2019 - Jun 2019

  • Software Solutions Manager

    Jan 2018 - Dec 2018