Raj Pathak

Experience

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  CMS Infosystems Pvt. Ltd.

  Dec 2007 - Jun 2008

  Network engineer

  Responsible for whole Citi Bank north India network which includes monitoring of network equipment 24*7 and troubleshoot for any issue .Network include of Cisco routers for WAN connections between different branches and Cisco Switches for LAN .Responsible for Call center networks which runs over Nortel passports.

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  France Telecom

  Jul 2008 - Sept 2012

  Network Service and support engineer

  To provide next level technical support for Global customer service centers and Backbone supervision centers by resolving low to medium complex backbone network problems referred to the team in an effective and timely manner keeping in view functional KPIsKnowledge of communication standards and OSI/commercial protocols as follows:Network Technologies - SDH/SONET, ATM, MPLS, IP, Frame-relay, PNNI, IISP, PORS, DPRS, IS-IS, RIP, BGP4,Switching ,HSRP MPLS.Traffic engineering, AToM

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  Cisco

  Sept 2012 - Sept 2018

  Customer Service Engineer

   A qualified and experienced professional with around 8+ years’ experience in IT industry with proven expertise in the latest trends and techniques of the field in terms of technology and management, with an inborn quantitative aptitude.  Certified professional on various technologies with multi-functional experience in Network, Hardware and Software implementation and support, Network designing, Implementation and Troubleshooting. Certified IOS-XR Professional with hands on experience on XR platforms like CRS-1, CRS-3, GSR-XR and ASR9K Extensively worked on Nexus 7k, Nexus 5k, and FEX. Protocols & services EIGRP, OSPF, BGP, RIP, MPLS VPN, , VLANS, VTP, STP, MST, HSRP, VRRP, VDC, VPC, Fabric Path. Show less

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  Versa Networks

  Sept 2018 - now

  Responsible for managing Versa's Key accounts post sale.Lead quarterly business reviews and executive sessions with customers to collect feedback and better understand business and technical requirements for future.Develop strategic relationships with all stakeholders to understand customer's business and develop strategic roadmaps.Plan for customer network activity, partnering with Support and Versa Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.Develop best practices and resources that help accelerateProactively update customers about Product updates software and hardware and ensure necessary action to maintain availability and customer satisfaction.Provide clear and constructive product feedback to Versa Product Management Teams based on customer requirements Show less

  • Senior Technical Account Manager

    Apr 2021 - now

  • Principal Engineer

    Sept 2018 - Apr 2021