Mina A.

Experience

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  Orange

  Sept 2007 - Oct 2009

  Customer Services Specialist

  - Attracts potential customers by answering product and service questions.- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer's complaint.- Determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution.

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  CIB Egypt

  Sept 2008 - Dec 2011

  Compliance Specialist

  • Implement and maintain operational procedures to maximize efficiency and quality of work and to provide consistent superior service to members.• Manage the security and safety of the branch, by having responsibility to adhere to security and safety policies and procedures, and to alert staff to any changes.• Implement ongoing training and cross-selling programs to enhance individual development in sales, service, product knowledge and interpersonal and technical skills.• Oversee vault cash, ATM, TCR and cash orders.• Oversee and assist with end-of-day balancing for Member Advisors as necessary.• Manage the branch facility, with responsibility for its overall physical maintenance, cleanliness, orderliness, etc.• Adhere to and uphold all written policies and procedures including BSA/CIP and OFAC monitoring and reporting, security operation and personnel policies.• Coordinate work schedules with vacations and approved leaves of absence to ensure adequate coverage is maintained during operating hours. • Approve absences in accordance with established policies.• Encourage staff to expand their education through courses, seminars or conferences as supported by the budget.• Perform other duties as assigned. Show less

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  Emirates NBD

  Dec 2011 - Oct 2014

  Senior Business Relationship Manager

  - Develops new and expands existing High Net worth Customer relationships for liabilities and Commercial assets- Ensures high levels of customer service orientation and application of bank policy .- Cross-sells existing bank products to customers.- Informs customers of new products or product enhancements to further expand the Banking relationship.- Plans and conducts special sales initiatives and events for prospective and existing clients.- Coordinates with other group companies to provide seamless access to other products.- Maintains complete relationship record for assigned customer accounts.- Tracks customer complaints/queries and turnaround times for customer satisfaction. Show less

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  Comerica Bank

  Oct 2014 - Nov 2019

  -Maintain and send out the daily cash report values that need to be updated as new information is received and the covenant tracking in RiskOrigins.-Communicate reporting issues to the borrower, PM, or RM upon receipt.-Monitor the compliance inboxes and Send out the non-compliant/overdue reports.-Prepare and process the monthly MLR, MRR, & LT reports, and advance/paydown requests (following all procedures).-Send reporting to ABL, as applicable, and the subject to log before the monthly portfolio review. -Maintain the VC tracking database (Access) and the subject to log.-Upload reporting, RECAPs, approvals, and loan documents to RiskOrigins per the Electronic Credit.-Update the compliance files as reporting/loan documentation is received.-Update P2Ps (quarterly only) and upload them to the TLS Risk Management Action Plans Database before the monthly portfolio reviews.-Update the snapshots/exposure section and upload to the TLS Risk Management Action Plans Database before the monthly portfolio reviews.-Provide financial spreads following the CMA Financial Spreading Guidelines and anything else applicable (P2Ps, PFS, T2C, PQRs, communicate all outstanding reporting/financial defaults...) to support the UW Centers.-Follow workload tool procedures, risk rating processing procedures, and RRR procedures.-Prepare/update NBK & BBCs, CQR packages, and FRB data collection. Show less

  • Service Manager

    Nov 2016 - Nov 2019

  • Credit Analyst

    Oct 2014 - Nov 2016
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  BBVA/PNC

  Oct 2019 - Mar 2021

  Client Experience Manager II at PNC

  - Consistently ensure all aspects of customer service, sales activities, and mobile banking activations align with the company's sales and operational excellence model. - Build a strong network of collaborative partnerships across the Firm. - Achieving personal sales goals by opening new consumer accounts such as checking and savings, credit cards and loans, CDs, and MoneyMarket Accounts.- Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes - Cross-selling and making referrals of bank products. Provide a consistently superior customer experience, handling customers' transactional needs, including but not limited to deposits, withdrawals, and payments, while maintaining the cash drawer in balance. - Leverages and understands the generated Branch Scorecard to identify strategies to grow deposits & investments for the branch successfully.- Offerings to make their banking more convenient. Assists branch and fellow team members with achieving. Show less

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  Provident Credit Union

  Mar 2021 - Nov 2022

  Financial Analyst

  • Review and prepare complex journal entries and account reconciliations including daily FRB reconciliation, Zelle’s transaction reconciliation, prepaid expenses, payroll expenses, etc.• Perform account analysis and reconciliation, including bank statements and intercompany general ledger accounts.• Assist in providing schedules and commentary for operational management account results and variances.• Support monthly, quarterly, mid-year, and year-end financial closes, including assigned journal entries, balance-sheetaccount reconciliations, accruals, and overall maintenance of operational management accounts.• Process Investments and Fixed Assets and reconcile corresponding General Ledger accounts.• Gather data for NCUA - Call Report, prepare and submit report quarterly.• Gather data for FHLB – Blanket Lien Collateral Certificate, prepare and submit report quarterly.• Complete various annual filings such as tax forms with federal, state, and local government agencies includingproperty taxes, report of Organization NC99001, Economic Census and others as assigned.• Assist with gathering necessary account information and documents to perform DFPI and NCUA annual audits.• Assist with monthly financial close workbook preparation.• Establish, maintain and update procedures for applicable functions and communicate any backlog or training issues tothe manager.• Provide excellent service to vendors, members and co-employees. Be a part of various initiatives spanning multipledepartments.• Assist with accounting applications and systems testing and upgrade and Complete required BSA & OFAC trainingannually. Show less

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  Bank of the west/ BMO US

  Nov 2022 - now

  VP Banking Center Manager II BMO Bank

  - Attracts, retains, and enables the career development of top talent. - Improves team performance, recognizes and rewards performance, coaches employees, supports their development and manages poor performance. - Utilize product and process knowledge to coach team members and quickly resolve client escalations. Contributes to the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities. - Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the customer's best interests. - Builds partnerships with local businesses to build the brand in the local market area through strong community involvement.- Oversee daily activities, ensuring the team's adherence to operating policies and procedures and legal and compliance regulations. - Maintains a high-touch relationship with key branch customers and prospects within the market. - Resolves customer-related issues using knowledge of bank services, products, and processes. - Helps determine business priorities and best sequence for execution of business/group strategy. - Conducts independent analysis and assessment to resolve strategic issues.****I have received an Exceptional Performance for my 2023 evaluation after achieving over 200% of the sales goal (including deposits/investments) and passing the audit with over 98.8%. Show less