Eric Stoddard

Experience

• 

  The Umstead Hotel and Spa

  Apr 2009 - Sept 2019

  • Department head and operational manager for Housekeeping and Laundry departments• Ensure the overall cleanliness and product quality of the hotel are kept at a Forbes 5 Star and AAA 5 Diamond level• Manage a staff of 75 associates including Laundry, Uniform, Public Space, Morning Service, Turndown Service, and Overnight Cleaning• Approve staffing, oversee budget and inventory, and maintain contractor relationships• Improved customer service ratings for Housekeeping through Forbes 5 Star Inspection and Customer Response Medallia Surveys Show less

  • Executive Housekeeper

    Nov 2016 - Sept 2019

  • Assistant Director of Housekeeping

    Jul 2014 - Nov 2016

  • Housekeeping Manager

    Mar 2013 - Jul 2014

  • Loss Prevention Officer

    Aug 2012 - Mar 2013

  • Front Office Assistant Manager

    Oct 2009 - Aug 2012

  • Reception Agent

    Apr 2009 - Oct 2009
• 

  Unscripted Hotels

  Sept 2019 - Mar 2020

  Rooms Division Manager

  • Executive manager overseeing rooms operations• Supervise and direct Front Office and Housekeeping departments• Develop annual strategic plan and budget• Oversee staffing, inventory, scheduling, and contractor relationships• Handle Guest Relations functions

• 

  Saybrook Point Resort & Marina.

  Mar 2020 - Aug 2020

  Director Of Rooms

  • Executive Manager directing front office, housekeeping, and reservations departments• Generate RevMax through analysis of P&L, ADR, RevPAR, and Labor Costs• Safety Committee Chair spearheading COVID-19 response• Team leader overseeing resort-wide property management software switch

• 

  The Ocean House

  Dec 2020 - Jun 2021

  Assistant Director Of Housekeeping

  • Ensure execution of Forbes 5 Star and AAA 5 Diamond standards for cleanliness and service• Manage full-cycle staffing including H2B and J1 workers• Ensure rooms profitability by balancing labor and inventory budgets with revenue• Mange In-Room Dining department

• 

  Gurney's Newport Resort & Marina

  Jun 2021 - Aug 2021

  Director Of Housekeeping
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  Cranston Public Schools

  Aug 2021 - now

  Event Planning & Tourism Teacher

  • Certified career & technical educator, grades 9-12• Piloted and co-designed curriculum for inaugural pathway• Course content includes professional skills, resume building, hotel management, F&B, cruises, weddings, marketing, and financial planning• Liaison for student work-based learning