Shirleyy Mcbeal

Shirleyy Mcbeal

Management Trainee

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location of Shirleyy McbealWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Business Application Support Specialist | Consistent Commitment to the Process | *Explorer

  • Education

    • GENOVASI UNIVERSITY COLLEGE

      2021 - 2023
      Associate's degree Accounting
    • JASA ACCOUNTANCY

      2020 - 2021
      IFA & IPA Advance Diploma Accounting
    • JASA ACCOUNTANCY

      2018 - 2019
      IAAP UK Diploma Accounting Accounting 4.00
    • SMK Vivekananda

      2013 - 2017
      Completed lower and upper secondary examinations

      Activities and Societies: Active in sports such as futsal,badminton and shot put

    • Digital Academy 360

      2023 -
      Professional Certificate Course Data Science & AI

      Ongoing

  • Experience

    • Vastiq Solutions Sdn Bhd

      Feb 2020 - Jul 2020
      Management Trainee

      Handle complaints, and provide appropriate solutions andalternatives within theEffectuated retention schemes for improved customer serviceexperience while promoting newly launched products and servicesResolve customer complaints via phone and emailWork with the customer service manager to ensure proper customerservice is being delivered

    • CIMB

      Jan 2021 - Sept 2021
      Contact Center Consultant

      Establish and promote cordial relationships with customers, ensuringprompt attendance to their inquiries and solving their problems togrant them maximum satisfactionEnsure that customer's confidential information is properly protectedand only used for official purposeProvide splendid customer services to customers in a friendly andthe courteous manner at all times

    • 华为

      Oct 2021 - May 2024
      Ecommerce & Technical Support Specialist

      Handling customer queries regarding online merchandise , orders, product questionsResponding efficiently and accurately to customers, explainingpossible solutions, and ensuring that customers feel supportedand valued.Making sales or recommendations for services that may bettersuit customers’ needs.Keeping records of customer interactions, transactions,comments, and complaints.Inspecting and uploading customers' product reviews.Ensuring that payment options and promotional tabs areconfigured correctly Show less

    • Wilhelmsen Ship Management

      Jan 2024 - now
      Business Application Specialist
  • Licenses & Certifications

    • Certified Anti-Money Laundering Specialist (CAMLS)

      Scicom MSC Berhad
      Mar 2023
    • ISO 27001 Foundation - Information Security Certification

      Scicom MSC Berhad
      Mar 2023
    • PDPA

      Scicom MSC Berhad
      Mar 2023