Shirleyy Mcbeal

Experience

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  Vastiq Solutions Sdn Bhd

  Feb 2020 - Jul 2020

  Management Trainee

  Handle complaints, and provide appropriate solutions andalternatives within theEffectuated retention schemes for improved customer serviceexperience while promoting newly launched products and servicesResolve customer complaints via phone and emailWork with the customer service manager to ensure proper customerservice is being delivered

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  CIMB

  Jan 2021 - Sept 2021

  Contact Center Consultant

  Establish and promote cordial relationships with customers, ensuringprompt attendance to their inquiries and solving their problems togrant them maximum satisfactionEnsure that customer's confidential information is properly protectedand only used for official purposeProvide splendid customer services to customers in a friendly andthe courteous manner at all times

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  华为

  Oct 2021 - May 2024

  Ecommerce & Technical Support Specialist

  Handling customer queries regarding online merchandise , orders, product questionsResponding efficiently and accurately to customers, explainingpossible solutions, and ensuring that customers feel supportedand valued.Making sales or recommendations for services that may bettersuit customers’ needs.Keeping records of customer interactions, transactions,comments, and complaints.Inspecting and uploading customers' product reviews.Ensuring that payment options and promotional tabs areconfigured correctly Show less

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  Wilhelmsen Ship Management

  Jan 2024 - now

  Business Application Specialist