Giselle Patton, PMP

Experience

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  Vanguard

  Jan 1997 - Jan 2002

  Created a Business Quality Assurance group to provide project management consulting to business project managers. Created on-line repository of procedures, templates, and best practices for business managers in accordance with Vanguard’s Standard Project Methodology. Created an Acceptance Test group in coordination with the implementation of a new system testing methodology.Assisted in formalizing the Acceptance Test methodology that the division would follow for all IT projects. Developed procedures, tools, and templates for Acceptance Test leaders and testers to utilize in accordance with Vanguard’s Standard Test Approach.

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  Vanguard

  Sept 2002 - Jul 2003

  Project Manager

  Responsible for developing the overall busines strategy, detailed project plan, communication and implementation plans for a large scale project

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  IntelliTrans

  Jun 2003 - Sept 2006

  Help Desk Manager

  Responsible for establishing 24x7 IT Help Desk. Managed staff and provided 24x& support for internal and external customers.Developed Help Desk Standard Operating Procedures, Job Desciptions and Quarterly Service Level reports for external customers.

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  IT consultant Self Employed

  Nov 2008 - Jan 2011

  IT - Project Manager/Business Analyst Consultant

  Project Management Consultant who has worked with project teams from Requirements Gathering to Implementation. Responsible for creating technical documentation, user guides, and process flows that project teams utilize through out the life cycle of a project. I work with organizations to define and standardize their software development life cycle and project management processes.

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  Ablaze Development Corp

  Nov 2008 - Jul 2009

  Consultant - Business Analayst

  Defined and documented project methodology for caputuring system requirements, test and production support issues.Created the user guide for the software tracking tool that was utilized throughout the lifecycle of project.

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  Philly Metro Home Tours

  May 2011 - Sept 2012

  Operations Manager

  Provided new customers with an overview of the marketing services, assisted with creating and managing their account. Managed videographers schedules and client expectations.Followed up on billing and outstanding invoices

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  Health and Wellness Company

  Aug 2011 - Aug 2014

  Director

  Helping people enhance the lives of those they touch by motivating people reach their goals.Promoted an environmentally responsible and effective alternatives for homes with products that do not contains no harsh or caustic chemicals.

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  Johns Hopkins University Center for Technology in Education

  Oct 2012 - now

  Project Adminstrator in the Center for Technology in Education

  The Center for Technology in Education (CTE) strives to improve the quality of life of all children and youth through teaching, research and leadership in the uses of technology. As a dedicated Project Manager at CTE, prior experiences as a Business Analyst, Software Tester, Product Manager, Software Trainer, and Help Desk Analyst are being used across a variety of Edutech initiatives.