Kristen Cain CCSM, M.S. APMP

Experience

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  York County School Division

  Aug 2008 - Aug 2020

  Special Education Teacher

  • Leadership and Team Management: Successfully served as Chairperson of the Special Education department, demonstrating leadership skills in guiding and coordinating a team of professionals. As a behavior specialist/trainer, effectively provided training and support to educators, enabling them to effectively manage behavior problems in the classroom.• Individualized Support: Proficient in servicing a diverse range of students with disabilities, helping them overcome learning difficulties and providing personalized support tailored to their unique needs. By leveraging a deep understanding of individual challenges, I fostered student growth and success.• Training and Enablement: Skillfully trained teachers and assisted them in integrating behavior plans, equipping them with effective strategies to address behavior problems in the classroom. By providing comprehensive training, I enabled educators to create a positive and conducive learning environment.• Performance Improvement: Consistently exceeded state guidelines by increasing the number of students with disabilities passing statewide testing. Through targeted interventions and support, I helped students achieve academic success, contributing to overall performance improvement. Show less

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  Hampton City Schools

  Aug 2020 - Feb 2022

  Instruction Lead

  • Effective Time Management: Proven ability to meet deadlines and compliance requirements by efficiently scheduling and organizing meetings and maintaining a well-managed calendar.• Expert Guidance: Skilled in providing expert guidance to educators, equipping them with strategies and tools to support students with learning challenges, ensuring their individual needs are met.• Compliance Management: Demonstrated capability in overseeing processes and assisting teams in understanding and adhering to academic standards and guidelines, ensuring proper enforcement.• Individualized Support: Proficient in supervising the provision of specially designed instruction tailored to meet the unique needs of students with disabilities, fostering their educational progress.• Resource Allocation: Skilled in allocating available resources effectively, ensuring fair distribution based on individual needs to support the success of both students and educators.• Meeting Facilitation: Experienced in arranging and conducting IEP (Individualized Education Program) team meetings, fostering collaboration and creating comprehensive reports for counselors and parents.• Leadership and Recognition: Recognized for leadership qualities and chosen among county teachers to participate in a prestigious leadership conference for Leaders in Education, highlighting strong leadership potential. Show less

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  PNWIT Recruiting

  Dec 2021 - Feb 2022

  Tech Talent Sourcer
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  Responsive

  Nov 2023 - now

  Reduce customer churn by building long term loyalty and trust through active listening and communication. Manage a 60+ book of business of mid-market clients totaling 1.23 million ARR. Beat the NRR Goal of 90% by 3%. Partnered with cross functional teams including Sales, Marketing, Product, Professional Services, and Support to make a tailored experience for my customers.

  • Implementation Consultant

    Mar 2025 - now

  • Customer Success Manager

    Feb 2022 - now

  • Onboarding Consultant

    Nov 2023 - Mar 2025