Chris Evergreen

Experience

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  Starbucks

  Oct 2007 - Dec 2007

  Enterprise Help Desk

  Provide 24/7 Help Desk support to all partners, including in store and end usersSupport Microsoft Windows, Microsoft Office Suite, and Outlook ExchangeUse Remedy Ticketing System for escalations and dispatching hardware techniciansAll hardware and software used by all employees in North America, including Canada and the UK including Ireland & Scotland.Hardware: laptops, desktops, cell phones, PDA's, Wireless Cards, Printers, Copiers, Enterprise Phones, Back of House label Printers, Drive Thru Monitors, Headsets, Receipt Printers.Software: Back of house Point of Sale system, Billing software, Outlook, the entire MS Suite including supporting Word and Excel usage, Active Directory to enable user privileges. Show less

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  Tableau Software

  Sept 2014 - Apr 2015

  Senior Technical Support Engineer

  Senior Technical Support Engineer works primarily with enterprise customers of Tableau’s server and core server products, proactively assisting them with post-sales installation, configuration and set up tasks, or customers of Tableau’s Desktop products, proactively assisting them with post-sales installation, data connectivity, performance and analysis of data. Owning and resolving highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products.Duties:• Collaborate & consult with clients to implement successful server launches, and to resolve highly complex technical issues associated with deployment• Partner with clients and help them optimize the use of Tableau Software• Lead support case resolution efforts for prescribed customer cases• Extensively research and document customer software and technical issues• Collaborate with User Support, Escalation Engineering and Sales Consultants to identify high priority server issues and partner with Development and Quality Engineering teams as needed• Mentor Technical Support Engineers• Act as the primary technical liaison between customers and other Tableau departments Qualifications:• Experienced. 4+ years demonstrated experience supporting and troubleshooting commercial/ enterprise software applications.• Service Minded. You deliver customer support with excellence and confidence.• Detail oriented. Uncanny ability to juggle and prioritize a high volume workload while handling details accurately and in a timely manner• Excellent Communication. Excellent verbal and written communication skills.• Problem Solver. Tackling the most difficult of challenges and know how to arrive at the best solution• Educated. A BSCS is preferred, and Bachelor’s degrees in technical or other quantitative fields will be considered Show less

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  Student Government

  Jan 2017 - Jun 2018

  Student Body President

  Appointed as Secretary in Jan 2016, then voted Acting Vice-President in March 2017, and then elected President in May 2017. Appointed Cabinet MembersSupervised Work-Study hoursPresided over 10-12 members team7 meetings per month3 committees15 registered clubs2 award ceremonies1 on-campus festivalChangeMakers Month1 organized walk outIncreased retention rate from previous year, exact numbers pending, through practicing social sustainabilitySignificantly increased student attendance at school events Co-Hosted 5 Real Talks on topics important to studentsStreamlining club funding requests Consensus based decision making methodAuthored How-To-StuGov GuideIncreased group meditation on campusNumerous public speaking engagements on campus Show less

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  MUM Student Government

  Jan 2019 - Jun 2019

  Campus Sustainability Representative
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  Ideal Energy Solar

  Jan 2019 - Feb 2019

  Project Management Intern

  One month internship with experience interning for the Project Manager and the Finance Manager. Worked on a helpdesk tracking system implementation project, as well as learned some aspects of project management.

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  Ideal Energy Solar

  Aug 2019 - Mar 2020

  Operational Specialist

  Assisting project managers through managing interconnection and permit applications; tracking project status; holding weekly ops meetings; Salesforce: user administration, creating objects to manage data, data entry, training.

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  Right Choice Improvements

  Sept 2020 - Oct 2020

  Renewable Energy Coordinator

  Providing consulting services for sustainability projects and business strategies for a 15 year old roofing company.

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  C. Evergreen Consulting

  Oct 2020 - Jan 2022

  Evergreen Consulting President and CEO

  Various services provided for direct action to reduce CO2 levels to neutral or negative by 2050.

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  Moxie Solar

  Mar 2021 - Oct 2021

  Site Evaluation & Permitting Specialist
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  Sunpro Corporation

  Jan 2022 - now

  Interconnections Coordinator