Markeyea Harris

Markeyea Harris

Customer Service Representative

Followers of Markeyea Harris143 followers
location of Markeyea HarrisHampton, Virginia, United States

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  • Timeline

  • About me

    Technology Support Technician

  • Education

    • Virginia State University

      2003 - 2007
      Bachelor of Science (B.S.) Business Administration and Management, General
    • Old Dominion University

      2021 - 2021
      Cybersecurity

      Defensive cybersecurity program completes with in-depth networking, Cloud, Windows, and Linux security courses that aided in the mastery of cyber infrastructure technologies, incident response techniques, and digital forensic theories.

  • Experience

    • APAC Customer Service

      Jan 2009 - Jun 2009
      Customer Service Representative

      -Responsible for troubleshooting problems with customer accounts. -Responsible for being proficient with client programs and develop product knowledge. -Responsible for answering incoming calls from prospective customers to explain services and products offered.

    • North Roanoke Assisted Living

      Aug 2012 - Feb 2014
      Executive Assistant/HR Suppport

      • Assisted in creating new hire packets and new hire orientation for new employees; increased employee’s familiarity with the company.• Processed I-9 forms and background checks for new hires; aided in creating personnel file for new employees.• Responsible for copying, filing, faxing documents and mailing packages; maintained organized work space and work center.• Helped manage and audit personnel files for over 40 employees; made corrections if needed to maintain 100% accuracy.• Responsible for maintaining compliance records with employees that at times would also include the scheduling of classes to ensure their licenses were up to code and able to continue with their employment.• Assisted in creating a new employee personnel file system that improved organization and simplified personnel file management system.• Conducted reference checks for potential new hires; documented references’ responses and contributed to creation and building of background information packet for potential new hires. Show less

    • Target UDC

      May 2016 - Dec 2022
      Warehouse Team Member

      • Responsible for the daily loading and unloading of 7.5 million dollars’ worth of merchandise.• Collaborate with team members across departments to accomplish daily tasks that lead to an increase in production metrics by 10 percent • Routinely meets daily freight goals of 45 pallets per hour.• Sustain pristine organization of inventory while working under minimal direction.

    • Henrico County Public Schools

      Aug 2023 - now
      Technology Support Technician
  • Licenses & Certifications

    • Cybersecurity Professional Bootcamp- Certificate of Achievement

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- Introduction to Python for Security

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- Game Theory Strategy in Cybersecurity

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- DFIR & Threat Hunting

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- Microsoft Security

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- Network Security

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- Computer Networking

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- Linux Security

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- Cyber Infrastructure & Technology

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- Cloud Security

      Old Dominion University
      Feb 2022
      View certificate certificate
    • Cybersecurity Professional Bootcamp- Offensive Security: Ethical Hacking

      Old Dominion University
      Feb 2022
      View certificate certificate