Lily Cheng

Experience

• 

  IBM

  Sept 2002 - Dec 2013

  Work for IBM transformation project to sunset the legacy applications then transit to SAP platform-Analyzed and constructed multi-scenario business cases to justify Taiwan key legal, tax and data privacy requirement at project initial and blueprint stage-Assisted business requirement and technical spec writing and review during project realization phase -Coordinated and performed unit testing at development stage -Co-worked with Portfolio applications to streamline downstream and upstream support Show less -Supported several Taiwan key applications and online tool in order-to-cash area-Ensured system stability to support business without any revenue loss and operation risk- Deployed and implemented the changes of application. Prepared the test case and performed user acceptance test- Provided user education include internal and external for new release or enhancement of application or online tools to meet regional standardized process enabled requirement.-Ensured successful auditing and compliance of supported application Show less

  • Subject Matter Expert

    Oct 2011 - Dec 2013

  • Business Analyst

    Apr 2007 - Oct 2011

  • Customer Fullfillment Professional

    Sept 2002 - Apr 2007
• 

  IBM

  Apr 2014 - now

  Work as product owner of Invoices application which is a global tool allowing both our external customer and internal party to look for invoice information online. I work with development team and stake holder to prioritize , streamline , develop and deploy the requirement against Invoices application Work in IBM Global Cross process and Client Relationship organization.-Collaborate with several internal department to Initiate the transformation project to improve the operation efficiency in order-to-cash process Work as project manager for Asia Pacific E-Invoice project-Assist to board customers' request of e-invoice project including requirement collection, facilitate review/approval process , coordinate the technical ,operation and testing process then finally deploy the solution

  • Sirion Contract Repository Product Owner

    Jun 2024 - now

  • Business Analyst

    Jan 2019 - Jul 2024

  • Contract Life Cycle Management AP/GCG/Japan Geo focal

    Feb 2018 - Jan 2019

  • Product owner

    Apr 2016 - Jan 2019

  • Product Owner

    Sept 2002 - Jan 2019

  • Subject Matter Expert

    Apr 2015 - Apr 2016

  • Project Manager

    Apr 2014 - Mar 2015