Kayla Wallingford

Experience

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  Douins Market

  Sept 2014 - Aug 2017

  Clerk and Staff Trainer

  Assisted customers with locating products and processing ordersTrained new employees on duties and tasks related to outstanding customer serviceMaintained accurate cash drawer

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  Thomas College Alumni House

  Jan 2017 - May 2017

  Phonathon Staff

  Connected with prospective donorsPersuaded contributors to support the college in a way that is meaningful to themCollected, organized, and analyzed data related to contributions Maintained confidentiality of contacts

• 

  Aroma Joe's Coffee

  Aug 2017 - Dec 2018

  Barista

  Provided exceptional customer service to ensure customer loyalty and continued patronageTrained new employees on policies and proceduresResponsible for ensuring efficiency and effectiveness of teams Troubleshoot customer complaints and negotiate fair resolutionsEntrusted with securing premises and reducing financial liability

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  Crisis and Counseling

  Dec 2018 - May 2020

  Residential Stabilization Worker

  Provided reassurance for clients going through crisesConnected individuals to additional supportsBuilt relationships with clients by providing emotional supportCollaborated with clients to build an individualized treatment plan including goals and milestones

• 

  University of Maine School of Law

  May 2019 - Jun 2019

  Pre-Law Undergraduate Scholar

  Selected 1 of 14 chosen from a competitive application processExpanded professionalism skills through networking with area professionalsAttended court proceedings including Bankruptcy Court, Criminal Arraignments, Protection from Abuse Hearings, and Appellant Argument observationsActively researched and drafted legal reasonings and analyses

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  Jackson & MacNichol

  Jul 2020 - Apr 2022

  • Case Manager

    Feb 2021 - Apr 2022

  • Intake Specialist

    Oct 2020 - Feb 2021

  • Administrative Assistant

    Jul 2020 - Oct 2020
• 

  Willey Law Offices

  Apr 2022 - now

  Paralegal