Ronda Browning

Experience

• 

  IFIT

  Nov 1996 - Sept 2019

  Customer Service Operations Manager

  Supervised the certification and weekly training of customer service agents. Managed the call floor which consisted of 180-230 agents, including those who worked remotely. Had one of the highest answer rates (98%) for a busy season while staying on budget (1.2 million). Created, implemented, and maintained procedures and policies to ensure standards and budgets were met each month for the call floor. Processed payroll for the department along with calculating bonuses. Created, implemented, and maintained a department-wide budget, while making 20-30% budgetary cuts as directed by upper management. While there I was also a Manufacturing Engineering Specialist / Manufacturing Supervisor (1996-2010). Created, implemented, and maintained manufacturing processes for production. Supervised a production line of 90+ people while hitting the required production schedule daily. Maintained high-quality standards. Show less

• 

  Saunders Nydegger, PC

  Sept 2019 - Nov 2023

  Organized and oversaw workflows for staff. Created, implemented, and maintained processes and procedures to standardize work. Collected and analyzed data to assist in management decisions. Handled all payroll for the firm along with all HR responsibilities. Assisted in 13% growth for 3 consecutive tax seasons with revenue over $1.5 million and 3,600+ tax returns processed. Billing manager for the firm with duties such as sending invoices, processing payments and collections, as well as QBO maintenance and journal entries. Also served as office manager, maintaining inventory of office, facilities maintenance, and budget for branches within the firm. Show less

  • Firm Administrator

    Oct 2020 - Nov 2023

  • Payroll Administrator

    Sept 2019 - Oct 2020
• 

  Amynta Group

  Mar 2024 - Oct 2024

  Quality Assurance / Team Lead / Trainer
• 

  The Amynta Group

  Sept 2024 - now

  Manager Inbound Sales/QA/Trainer, Amynta Group