Nikhil VP

Experience

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  The Muthoot Plaz

  Dec 2005 - Oct 2006

  Front Office Executive

  Assisting corporate and leisure guests by providing reservations, check in/out services Event management – Corporate interviews, seminars and conferences, etc.Payment processing, Customer follow up dutiesItinerary preparation for tour packages

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  Paramount Airways

  Oct 2006 - Sept 2009

  Customer Experience Executive

   Boarding supervision and customer service during a period of phenomenal company growth.  Expert at problem solving and dealing with customer complaints. Ramp Coordination, MHB & Lost and Found Services, Briefing/Debriefing of colleagues Coordinate with different Departments and agencies, Office Administration & Public Relations. Ticket sales

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  AirAsia

  Oct 2009 - Aug 2011

  Guest Service Officer

   Supervised 15 customer service agents of NACIL Ground Handler and ramp personnel. Responsible for daily operations decisions and dealt effectively with all crises. Preparing aircraft for departure in under 45 minutes, over 90% of the time. Guest Handling, Counter Supervision, Briefing/Debriefing of Ground Handlers. Coordinate with different Departments and agencies, Office Administration & Public Relations

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  Bhadra International India Pvt. Ltd.

  Sept 2011 - Feb 2014

  Ground Handling Operations Duty Manager

   Supervised 15 customer service agents and ramp personnel of BHADRA INTL INDIA LTD. Handling all employee enquiries & grievances. Negotiating with staff and their representatives on issues relating to pay and conditions. Responsible for daily operations decisions and dealt effectively with all crises. Managing and lead staff to excellent performance Preparing aircraft for departure in under 40 minutes, over 90% of the time. Itinerary preparation and ticket reservation for Employees and management people for official trips. Periodical meetings with Airline Officials for problem solving and ease of operation. Coordinate with different Departments and agencies, Office Administration & Public Relations Show less

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  Qatar Aviation Services

  May 2014 - now

   Accountable for the punctuality of all assigned flights to ensure an acceptable level of on-time departures and safety are achieved. Collaborated with maintenance crews and QAS OC to resolve problems and facilitate seamless operations. Performed the role of an On-job Trainer for newly hired TRCs and conducted Check Outs on individual performances. Analyze and checks individual allocated flights in order to avoid any possible situation that could cause disruption or delay. Disseminate information from all inbound signals and transfer messages regarding passengers, cargo, mail and courier to ensure that transfer unit personnel are roistered, briefed and in position at Flight arrival. Supervise the optimum deployment of all staff and equipment to facilitate the safe, sequential expeditious disembarkation of passengers, baggage and dead load to achieve the laid down standards of service delivery. Make critical decisions on adjustment of equipment or manpower levels and cleaning standards plus the last-minute acceptance of load. Show less

  • Quality Safety & Training (QuEST) Officer

    May 2023 - now

  • Ramp Officer

    Nov 2021 - Apr 2023

  • Turnaround Coordinator

    May 2014 - Oct 2021