Dennis Carson

Experience

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  US Navy

  Nov 1995 - Oct 1999

  Aviation Electricians Mate

  • Responsible for component level troubleshooting and repair of avionics equipment such as actuators, control logic assemblies, generators, and flight control systems for the various aircraft in service with the Unites States Navy.• Performed duties as Production Control Supervisor and Collateral Duty Inspector for the avionics work center, ensuring all maintenance actions were performed as outlined in the various technical publications as part of Quality Assurance while assigned to the USS Enterprise.• Assigned as Training Petty Officer for the Avionics Work Center at Cecil Field and onboard the USS Enterprise. Responsibilities included providing mandatory training and maintaining training records for assigned personnel. Show less

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  Bank of America

  Sept 1999 - Jul 2000

  Interactive Banking Support Representative

  • Resolved clientele issues on a first call basis, reflecting strong customer service and communication skills.• Assisted clientele with accessing their accounts using web and software based financial management tools.

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  Raytheon

  Jul 2000 - Jan 2015

  • Assigned as Change Manager for 60+ engineered enterprise communications projects.• Participated in Integrated Project Team (IPT) meetings and contributed to the Implementation Plan of engineered solutions. • Coordinated the implementation of engineered solutions by identifying and engaging the necessary resources.• Generated task orders to facilitate the install of the engineered solution.• Carried the additional duty of Deputy Lead for the Change Management Engineered Services team. Duties included; Defining, establishing, and improving processes relevant to the ES team, and briefing program and government leadership on high priority/high visibility activities impacting the enterprise.• Responsible for assigning team resources to projects and balancing ES team work load as ES Team Scheduler• Acted as SharePoint Administrator for the Silver Eagle Program SharePoint site.• Managed workload and additional duties through excellent organizational and time management skills. Show less • Directly supervised COTS Hardware Technician and Shift System Administrator.• Documented performance of those supervised, using Raytheon’s Performance Development System.• Integrated engineering changes to custom hardware.• Performed troubleshooting and corrective/preventative maintenance on custom electronic hardware and subsystems.• Responsible for briefing management and customers on system status and health.• Documented and tracked discrepancies using CMT DR tracking system.• Actively monitored systems for rapid detection, documentation, and resolution of hardware and system related issues within UNIX and Windows operating systems. Show less • Actively monitored distribution circuits within an ATM network infrastructure, utilizing HP OpenView for UNIX.• Assisted in troubleshooting circuit outages to ensure they were quickly resolved.• Updated daily reports on network utilization and availability to verify the mission needs were being met.• Ensured proper documentation of outages, troubleshooting, and final resolution of network issues.• Coordinated with mission partners and various on and off-sites groups for rapid resolution of network issues.• As Shift Pipeline, provided coverage for shift personnel to ensure 24 hour mission support.• Created and maintained the Bandwidth Utilization/Comms Availability Database within Microsoft Access to aid in tracking and trending circuit performance and usage. Show less

  • Senior Technical Support Engineer / Change Manager

    Oct 2009 - Jan 2015

  • Engineering Team Leader/Maintenance Control Supervisor

    Sept 2007 - Oct 2009

  • Transmission Network Specialist

    Sept 2005 - Sept 2007

  • Electrical Systems Technician

    Jul 2000 - Sept 2005
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  General Dynamics Information Technology

  Jan 2015 - Jun 2015

  Senior Systems Engineer/Portfolio Manager

  • Responsible for identifying, analyzing, and defining customer needs and translating them into technical requirements.• Coordinated with stakeholders to define constraints and develop Continuity of Operations (CONOPS) documentation for the Silver Eagle Program.• Ensured engineering deliverables met all relevant quality and security requirements prior to accepting operations and maintenance responsibilities.• Identified and managed dependencies on elements and systems of the IT infrastructure.• Coordinated and managed the resolution of divisional issues.• Recorded processes, procedures, lessons learned, and other documentation related to the deployment of new services and changes to existing services within the Unified Communications portfolio.• Acted as SharePoint Administrator for the Silver Eagle Program SharePoint site. Show less

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  TASC, an Engility Company

  Jun 2015 - Apr 2017

  Project Manager

  • Manages IT Projects under the Project Engineering Branch for various customer organizations and divisions.• Generates project schedules utilizing Microsoft Project.• Collaborates with engineering and operations IPT members to develop the project solution, establish cost, request quotes from vendors, develop requests for funding, and brief government boards.• Coordinates technical exchange meetings with project stakeholders.• Ensures project milestones are accurately tracked, executed, and documented throughout the project lifecycle.• Coordinates with all stakeholders throughout the project lifecycle to ensure smooth transition from engineering to operations.• Identifies and mitigates risks associated with service requests by facilitating communication between stakeholders.• Ensures stakeholders are aware of current status associated with the project.• Documents status of projects in various tools utilized by the Engineering Group.• Assists in refining customer requirements.• Facilitates tasks between Engineering and Operations.• Identifies and develops process improvements to facilitate better coordination between Engineering and Operations.• Collects and presents metrics for senior leadership ensuring government leadership is properly briefed on service delivery progress and performance across the NISP.• Proficient in the use of Microsoft products such as; Project Server, SharePoint, Excel, Access, PowerPoint, and Word.• Provides support as SharePoint Administrator for the NISP Engineering Group. Duties include; creating SharePoint pages, lists, libraries, and workflows, managing access lists, maintaining site knowledge base, and generating alerts.• Regularly displays excellent written and verbal communication as part of day-to-day responsibilities. Show less

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  Kraken Networks, Inc.

  Apr 2017 - Jun 2021

  Senior Project Manager
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  World Wide Technology

  Jun 2021 - now

  Program Manager