Kathryn E. Downing

Experience

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  US Army

  Oct 1991 - Apr 1996

  Communications Engineer

  Installs, operates, and performs maintenance on large and small electronic switches and associated equipment; assists subordinates in switching and COMSEC operations, Combat Net Radio Interface (CNRI) procedures, and associated technical tasks; interprets orders and compiles system statistics for the Shift or Node; requests logistical support for switching teams; makes network control center generated changes to support operations; conducts PMCS on vehicles and generators; supervises the professional development of 3 Soldiers. Show less

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  RR Donnelley

  Mar 1997 - Jul 2015

  Established strong customer & sales relations via phone, fax and emailPerformed data entry and maintenance of customer and order databases with 100% accuracyExperienced in operating with Microsoft Outlook, Microsoft Excel and database applications in a windows based environmentReceived and successfully handled between 150 to 200 calls per dayExperienced in training incoming personnel in department procedures, applications and equipmentDuring my first year as a CSR, I double as a telephone tech which included duties of setting up terminals for new employees, adding and maintaining phone assignments in the database, troubleshooting connections and managing inventory of phone sets, headsets, repair equipment, etc. Show less

  • Customer Technical Support Analyst

    Oct 2014 - Jul 2015

  • Inventory Manager

    Aug 2001 - Oct 2014

  • Customer Service Representative

    Mar 1997 - Aug 2001
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  DEVNET

  Jun 2016 - May 2017

  Technical Customer Liaison

  Developed MYSQL queries to solve database discrepanciesInterfaced with 50 customers solving 150 problems per monthSolving customer’s problem using Devnet Real Estate and Personal Personal Property Tax software.

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  ILLINOIS DEPARTMENT OF REHABILITATION

  Aug 2017 - now

  Personal Care Assistant

  Responsible for helping three special needs adults meet daily needs. Duties include medical appointments, household tasks, money management and transportation.

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  Aurora University

  Aug 2019 - Dec 2019

  Team leader for the design, creation, and deploy of the database using Ruby on Railsand HTML/CSSCreated a pre-normalization database with MySQL Workbench to research errors in Ruby coding, to create easier interaction between CSS and Rudy Coding. Communicate between team members and the project owner to ensure synchronization of Time, and expectations Acting project manager in creating a medical supply web application.Managed any changes necessary to workflow, and upcoming deadlinesSupervise the design, creation and deploy of web application. Using Java, JavaFX, and MySQL to automate, centralize inventory of medical supplies for the tracking of levels and replenishment with established vendors. Templates used to create entire site HTML, CSS and MySQL workbench for the pre-normalization of database.

  • Database Developer

    Aug 2019 - Dec 2019

  • Web Application Developer

    Aug 2019 - Dec 2019
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  Hollywood Casino Aurora

  Nov 2021 - Jan 2023

  Marketing database coordinator

  Responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members. There is also a need to handle guest inquiries related to direct mail in a pleasant and professional manner, and confer with manager regarding offer adjustments or replacements and facilitate corrective action. Upon guest or staff inquiry, the coordinator will review player history to accurately assess offer inclusion/exclusion and communicate information succinctly and in a timely fashion. Etc. Show less