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Paul Vitti

Paul Vitti

Guest Service Representative/ Night Auditor

Followers of Paul Vitti5 followers
location of Paul VittiBrooklyn, New York, United States

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  • Timeline

  • About me

    Front Office Manager/Guest Service Representative/ Night Auditor

  • Education

    • Allison University

      2012 - 2016
      Bachelor of Applied Science - BASc Psychology/ Applied Behavioral Analysis A+ 97%-100% 4.0

    • Allison University

      2012 - 2016
      Certificate Hospitality Management Studies-Hotel Operations B- 80%-82% 2.7

    • Allison University

      2012 - 2016
      Bachelor of Arts - BA Hospitality Management-Hotel Operations B 83%-86% 3.0

    • Allison University

      2012 - 2016
      Certificate Introduction to Hospitality Management Studies B 80%-89% 3.0

    • Allison University

      2012 - 2016
      Certificate Understanding Your Customers to Drive Sales B+ 87%-89% 3.3

    • Allison University

      2012 - 2016
      Certificate Introduction to Conflict Management and Negotiation B- 80%-82% 2.7

    • Allison University

      2012 - 2016
      Certificate Customer Service Training A+ 97%-100% 4.0

    • New York State University

      2011 - 2011
      High School Diploma General Education Diploma Passed

  • Experience

    • Baymont Inn & Suites

      May 1998 - Feb 2010
      Guest Service Representative/ Night Auditor

      • Managed front desk tasks for a 120-room full-service hotel • Registered guests, issued key cards, and logged requests • Processed guest payments for room charges, food, and beverages • Balanced all rebates and other miscellaneous charges

    • Holiday Inn Express

      Feb 2010 - Aug 2015
      Guest Service Representative/ Night Auditor

      • Managed front desk tasks for a 68-room full-service hotel • Recommended top dining and entertainment options for guests • Served as public relations representative for the hotel • Greeted all guests in a courteous and professional manner • Fostered strong working relationships with all hotel departments

    • Holiday Inn Baton Rouge

      Apr 2015 - Oct 2018
      Front Office Manager

      • Managed front desk tasks for a 268-room full-service hotel with attached dining restaurant. • Managed hotel front office personnel training and shift scheduling • Coordinated monthly staff meetings that addressed any outstanding issues • Organized shuttle and taxi cab companies for guest transportation to airport • Recruited, trained, and oriented front desk staff to address seasonal shortages• Helped out on front desk when needed during our arrivals hours Show less

    • Best Western Plus Bayside Hotel

      Nov 2018 - now
      Guest Service Representative/ Night Auditor

      • Managed front desk tasks for a 48-room full-service hotel • Recommended top dining and entertainment options for guests • Served as public relations representative for the hotel • Greeted all guests in a courteous and professional manner • Fostered strong working relationships with all hotel departments

  • Licenses & Certifications

    • IHG Be My Guest Customer Service Training - Enhancing Guest Self Esteem and Building Rapport

      InterContinental Hotels Group (IHG®)
      Apr 2015

    • IHG Be My Guest Customer Service Training - Handling more than 1 guest at a time

      InterContinental Hotels Group (IHG®)
      Apr 2015

    • IHG Be My Guest Customer Service Training - Resolving Guest Problems and Complaints

      InterContinental Hotels Group (IHG®)
      Apr 2015

    • IHG Guest Relations and Services Recovery AMER

      InterContinental Hotels Group (IHG®)
      Apr 2015

    • IHG Be My Guest Customer Service Training - The Basic Interaction Determining Guest Needs and Explaining Hotel Services

      InterContinental Hotels Group (IHG®)
      Apr 2015

    • IHG Security Awareness for Manager on Duty

      InterContinental Hotels Group (IHG®)
      Apr 2015

    • IHG Be My Guest Customer Service Training - Handling a delayed service and Satisfying an impatient guest

      InterContinental Hotels Group (IHG®)
      Apr 2015

    • IHG Hotel Security Manager Certification Course

      InterContinental Hotels Group (IHG®)
      Apr 2015

    • IHG Loyalty Champion

      InterContinental Hotels Group (IHG®)
      Apr 2015

    • IHG Be My Guest Customer Service Training - Focusing on the Guest and Providing an Efficient Service

      InterContinental Hotels Group (IHG®)
      Apr 2015