Ja'Corey Wilder

Experience

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  Florida Department of Juvenile Justice

  Jan 2019 - Sept 2019

  Senior Administrative Assistant

  perform data entry, word processing, typing, and other related clerical tasks with attention to higher level, more complex, and more specialized assignments. oversees the completion of clerical and administrative tasks for a company, often by managing and organizing paperwork, mail, records, and other office proper.

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  ARMOR CORRECTIONAL AT WAKULLA COUNTY JAIL

  Sept 2019 - Jun 2021

  Correctional Officer

  Provide care and correctional treatment of inmates. Manage inmate holding areas. Ensures that inmates remain in custody. Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures.

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  Georgia Regional Behavioral Services

  Jun 2021 - May 2022

  Registered Behavioral Therapist

  provide direct one-on-one behavioral interventions to teach communication, social, and daily living skills and reduce problematic behaviors in home, community, and school settings.

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  Verizon

  Mar 2022 - Mar 2023

  Technical Support Specialist

  Provides technical supportidentifying, investigating, and resolving users problems with computer software and hardwarefor problems that are beyond the expertise of Technical Support Representatives. Applies knowledge of computer software, hardware, and procedures to solve problems.

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  The Coca-Cola Company

  Mar 2023 - Oct 2024

  Account Manager

  · Schedule installations, replacements, and/or removals of equipment or other assets using Coca-Cola information systems, supplier networks and agent contacts in order to meet customer expectations.· Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., JD Edwards, Service Source, Central Service, FedEx or UPS databases).· Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling).· Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.· Receive, record and respond to customer or consumer inquiries/feedback using database tools and documented best practices in order to provide improved service performance and/or to capture and report data to internal/external users.· Create and maintain partnerships with customers, sales and operations clients or third party service providers (service/installation agents, distributors) by establishing common goals, objectives and performance target requirements in order to improve mechanical service and installations for customers.· Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.· Expedite priority orders (distributor product, parts, equipment) using departmental processes and information in order to maximize customer satisfaction and equipment up-time.· Process orders for goods and services with business partners, customers, suppliers and Company associates, either through direct telephone contact or other electronic means, in order to increase speed and accuracy of order transactions. Show less

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  Children's Healthcare of Atlanta

  Sept 2024 - now

  Access operations coordinator

  Monitoring progress: Keeping track of the status of new and ongoing initiatives, and providing updates to leadershipOrganizing initiatives: Breaking down initiatives into actions and setting timeframesCollaborating: Working with other departments to identify requirements, scope, and objectivesTracking tasks: Assisting with task trackingMeeting stakeholder needs: Ensuring that the needs of internal and external stakeholders are metAnalyzing risks and opportunities: Contributing to the analysis of risks and opportunitiesHandling issues: Monitoring work streams and addressing any issues that ariseCommunicating updates: Acting as a back-up point of contact and communicating updates to all participantsRemoving barriers: Working with Program Coordinators to remove barriers Show less