Mischell Williams, PMP, CSM

Experience

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  Malcolm Pirnie, Inc.

  May 1999 - Apr 2002

  Project Administrator

  Coordinated and prioritized activities such as reviewing payment applications and recommending payment; tracking milestone payments and permit reporting to ensure contract compliance; writing monthly status reports; and updating the project schedule, the construction plan, and the start-up punch list.• Consistently met payment 10-day turnaround deadline.• Assisted technical staff in field operations during demonstration and acceptance testing to meet deadlines.• Strong personal work ethic; worked overtime when necessary to manage “crisis” situations.Ensured compliance of the requirements for Section 3 of the Housing and Urban Development Act of 1968, employment, training, and contracting opportunities for low-income persons by advising the Section 3 Coordinator of possible employment for Section 3 residents and businesses.• Successfully found employment for two Section 3 residents.• Successfully placed one Section 3 business with a long-term contract. Show less

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  Kforce Professional Staffing

  Nov 2002 - Apr 2003

  Project Coordinator

  Conseco Insurance Group - Project Management DepartmentPrepared resource allocation management (RAM) reports using pivot tables; prepared RAM materials for meetings; managed project deliverables to ensure proper documentation and completion; attended activity clusters (project planning to develop project plan, risk/assumptions, resource allocations, milestones, etc.) ; Prepared activity clusters using Visio; served as backup in preparing scorecards; performed administrative duties as necessary. Show less

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  Cornerstone Controls w/ MGT & Associates

  Jan 2003 - Jan 2005

  Project Management Assistant

  Setup and tracked projects and budgets in MS Project 2003; created and tracked project change requests, customer invoices and purchase orders using a project tracking system; reviewed invoice-able items to ensure correct invoicing; reviewed vendor invoices for approval and had direct contact with vendors for invoice reconciliation; used Project Web Access Enterprise for centralized project resources and project plans; tracked resources and allocated them across different projects; informed project manager of project deliverables to ensure completion; prepared travel authorizations; prepared project scorecards; prepared status reports; performed project closeouts; maintained financial scorecard weekly; updated manpower loading report; updated employee database; conducted project meetings in absence of project manager; and other administrative duties as deemed necessary. Show less

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  Safeco Insurance

  Aug 2005 - May 2006

  Total Loss Adjuster

  Setup and processed claims on vehicles that have been deemed a total loss; contacted insured/claimant to discuss value; negotiated value; issued payment; processed vehicles for salvage per state-specific regulations; and provided customer service to insured/claimant.

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  Keane, Inc.

  May 2006 - Jan 2007

  Senior Consultant

  Part of 10-person dedicated team providing planning, analysis and reporting for approximately 400 projects for State Farm Insurance. As a Component Planner, analyzed project schedules to ensure resource allocation, target dates, and planned units are in sync with project requirements; advised Area Component Planner and/or Lead Project Planner of discrepancies; update project schedules using Primavera Project Management; and run reports bi-weekly and monthly using MyPrimavera, Cognos and Excel.

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  TekSystems

  Mar 2007 - Mar 2009

  Project Manager/Project Coordinator

  Contracted at CNO Financial Group formerly Conseco Insurance Group ▪ Enterprise Program Management Office (EPMO) (IT Services)• Effectively managed a core team of five (5) members for a system implementation project using the SDLC methodology.• Facilitated successful change request meetings and managed the change approval board in obtaining sponsor sign-off on change requests which resulted in completion in a timely manner.• Thoughtfully managed vendor and reviewed vendor invoices for approval.• Setup and track cost center budgets, reviewed Hyperion report for actual cash spend and forecast monthly, and updated cash variance report.• Initiated Master Service Agreements (MSAs) with vendors and worked with Contract Management on vendor Statements of Work (SOWs).• Created and managed SharePoint sites, content management of documentation, and issues and risks logs for projects and programs.• Trained project coordinators. Show less

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  TEKsystems

  Nov 2010 - Dec 2011

  Scheduling and Tracking Coordinator

  Contracted at MISO Energy IT Infrastructure and Ops Services o Supported the data center migration program and resource management by maintaining project documentation, the distribution and access of those documents and created the capital project dashboard which entails approvals and the project management and procurement activities.o Coordinated with Supply Management on infrastructure and application purchases, updated the migration plan, created weekly status reports and set up meetings in order to keep all team members notified of project progress. Show less

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  HCC Medical Insurance Services

  May 2012 - Jul 2014

  Project Manager

  • Supported all strategic business unit project needs by collaborating with key stakeholders on project documentation creation, participating in process improvement initiatives and providing training to and assisting users with TestTrack (change management system).• Facilitated project team and scrum meetings to ensure successful releases and reported on change requests to executive management weekly.• Managed the TestTrack system which resulted in reducing over 350 open CRs by 50%.• Created and implemented an IT Release Schedule that enabled complete system regression testing.• Supervised the successful rollout of a Member Enrollment Self-Service Access (MESA) web portal and managed the rates and benefit changes for three international products along with a domestic product.• Lead the rollout of Salesforce.com, which allowed the sales team to manage leads, agents, brokers, commissions, and sales by product, divisions, etc. Show less

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  Theoris

  Jul 2014 - Mar 2015

  Project Coordinator

  Contracted at Herff Jones – Project Management Office and Service Deliver & Operations• Created and maintained IT Planning Calendar.• Tracked schedules and budgets for $6 M IT portfolio projects.• Generated project-related tasks which included creating and maintaining schedules in MS Project and AtTask (WorkFront), coordinating meetings, tracking budgets and forecasts, preparing status reports, setting up scrum boards, creating and managing burn-down charts and assisting project managers with waterfall and agile projects.• Assumed role of Project Manager for the implementation of Remedyforce which is an IT Service Management Tool which enabled the IT Group at Herff Jones to provide faster service management.• Created resource utilization reports which allowed management to understand resource availability, allocations and capacity.• Facilitated scrum methodology meetings in order to monitor the team members completed and upcoming work and identify and mitigate issues and/or risks. Show less

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  Herff Jones

  Mar 2015 - Jun 2017

  Information Technology Resource Manager

  • Coaching IT management and project managers on budgets that identified and defined capital vs. operating expenses and tasks for internal labor costs, which increased the IT project portfolio depreciation expenses by 300 percent. • Provided month end capital labor analysis reports to the Finance Department in order to support the annual financial planning and forecasting process and provide ongoing monitoring of a $19 M budget. • Preformed as subject matter expert for the time management system in JIRA by review and insurance of the completion of timesheets, the setup of projects, permissions and users into the system.• Set up capital expenditures (CEs) in PeopleSoft which publicized and released capital and operating expenses for projects• Provided focused resource management by building a good understanding of the focus area including the local, and regional resource pool, managing the resource planning process for area of focus while building a deep understanding of resource supply and by partnering with sourcing team to fill resource needs for area of focus.• Monitored and managed the resolution of resourcing conflicts by identifying and implementing resourcing process improvements; maintaining resource planning tool to use for resource planning analysis and other related activities.• Improved onboarding and off-boarding processes between the Human Resources, Vendor Management and IT Groups by acting as primary liaison with the goal of defining and enhancing. Show less

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  Anchor Point Technology Resources

  Nov 2017 - May 2018

  Project Manager

  Subcontracted to Booz Allen Hamilton in its program management office (PMO) at the Department of Finance and Accounting Service's (DFAS's) Infrastructure and Production Support Department • Supported the Information Technology (IT) Cybersecurity Service Provider (CSSP) engineering team as an IT Program Analyst.• Worked with CSSP engineers to create, review and manage project schedules. • Facilitated weekly security meetings with CSSP engineers to review capital and operating project statuses, and updated project schedules. • Used Remedy to track project tickets to ensure tasks stayed on track, and followed up with and pushed engineers to complete tasks or get missed target dates back on track.• Assisted CSSP Team Lead with scheduling the 24/7 support staff using Shift Planner.• Successfully tracked projects that were behind schedules, and worked with engineers to ensure projects to completed on time. Show less