Pratiksha Patil

Pratiksha Patil

Senior System Engineer

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location of Pratiksha PatilPune, Maharashtra, India

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  • Timeline

  • About me

    Senior System Engineer | Oracle Service Cloud | B2C Services

  • Education

    • Savitribai Phule Pune University

      2017 - 2021
      BE Electrical, Electronics and Communications Engineering
  • Experience

    • Infosys

      Nov 2021 - now
      Senior System Engineer

      Designing, developing and maintaining Oracle Knowledge Advanced based policy hosting applications for internal employees as well as external brokers in Westpac Banking Corporation. These policy portals provide information on Finance, Compliance, Credit Risk, Operationa Risk and Financial Crimes to the employees of Westpac. They also lets the specific group of people manage these policies. Administrators can bulk export the policies as word documents along with their attachments. Creating custom reports, mailing templates, Content Type Schemas, profiles, accounts and policy bulk export functionality on OKA portals. Creating and enhancing interviews in the applications based on Oracle Policy Automation. Creating and updating workspaces, custom objects, business rules, reports, mailing templates and integrating them with intelligent advisor interviews. Enhancing the customer portal pages of OKA applications. Managing quarterly upgrades on the applications implemented in OKA & OPA.Technologies : Oracle Knowledge AdvancedLanguage : PHP, JavaScript, jQuery,CSSTools : JIRA, Confluence, BI Publisher, Oracle Policy Automation Show less

  • Licenses & Certifications

    • Oracle Service Center 2023 Certified Implementation Professional

      Oracle
      Jan 2024
      View certificate certificate