Julia Aleksandrova

Experience

• 

  Comstar — United Telesystems

  Aug 2008 - Jul 2010

  Solved problems with Internet access and IP TV as a Second Line technical support specialist. Solved problems with broadband Internet access and IP TV as a First-line technical support specialist (call center).

  • Customer Technical Support Engineer

    Feb 2009 - Jul 2010

  • Customer Support Specialist

    Aug 2008 - Jan 2009
• 

  Sukhoi Company (JSC)

  Nov 2010 - Jun 2012

  Technician

  Developed utilities for Teamcenter PLM software using C.

• 

  Masterdata

  Jun 2012 - Dec 2022

  M.Video | Retail industry (54 million unique loyalty program members, 595 retail stores)IMPROVING THE ORDER MANAGEMENT SYSTEM.- Developed an adaptation of order management system processes as part of merging customer databases and transferring customer data from two SAP CRMs to one.- Completely eliminated existing fraud schemes by implementing additional integration points to obtain logistics information for analyzing this data in the logic of the bonus points return and money refund mechanism.- Improved the logic for calculating the funds available for return, taking into account the entire chain of customer orders and the possibility of correcting closed receipts for them. Show less M.Video | Retail industry (54 million unique loyalty program members, 595 retail stores)Project: Digital Сontent. The technical solution covers 14 systems.- Created new business processes by working closely with business stakeholders from different departments. - Elaborated from scratch the unified mechanism for interaction with suppliers of Digital Codes (purchase, receipt and return).- Prepared a design solution, including a technical solution and a list of necessary developments for 14 systems involved (mobile application, website, SAP CRM, SAP PI, SAP ERP, SAP FI, POSDM and others), in collaboration with technical teams, taking into account the specifics of the IT landscape companies and transformation to microservice architecture. Show less M.Video | Retail industry (a leading Russian e-commerce and consumer electronic retailer)Full cycle project: AUTOMATION OF THE PREPAYMENT REFUND PROCESS.- Developed and fully automated the online process for returning advance funds taking into account tax legislation; customers no longer need to contact offline stores or wait for manual execution of their claims by specialized employees. - Estimated the scope of the project and protected exactly this scope with the customer.- Prepared documentation for all stages of the project, development control,testing.- No bugs after productive launch. Show less M.Video | Retail industry (a leading Russian e-commerce and consumer electronic retailer)Full cycle project: AUTOMATION OF SALES PROCESSES (ORDER MANAGEMENT SYSTEM).- Got into the whole delivery process (from order creation to the final delivery point) taking into account the existing IT landscape, which allowed me to become a key employee and validate developments.- Effectuated the functionality for managing and editing an order depending on the delivery legs, which allowed the buyer to change the order more flexibly. This improved the user experience.- Implemented integration interfaces between SAP CRM and SAP ERP, as well as other systems covering delivery processes to ensure order fulfillment processes and data integrity.- Developed the mechanism for checking the relevance of existing reserves between CRM and ERP to optimize inventory management, the presence of irrelevant reserves is excluded.- Prepared project documentations, functional and integration testing.- User training.- Supported and developed the system after a productive launch, including analysis of emerging problems throughout the entire order fulfillment chain, which reduced the processing time for productive bugs and the number of employees involved. Show less EFES RUS | Wholesale | Oct 2015 - Feb 2016Full cycle project based on CRM Interaction Center.Implementation the functionality of the call center employees workplace in SAP CRM to interact with wholesale customers and optimize the sales process.RosEuroBank | Banking and financial services | Sent 2014 - Oct 20151. Full cycle project: LOAN PIPELINE.- Implemented functionalities for automation processes of the credit pipeline.- Integration with systems (including BW, BPM, RTDM).- Development and customization of Complex Marketing Campaign Automation.2. PROJECT OF IMPLEMENTATION CONTACT CENTER.- Automation of working processes of call center and additional branches of the bank,transferred their activities to the SAP CRM system.- Development of the solution, customizing functionalities, integration with externalsystems, setting tasks for programmers and monitoring developments, testing,writing documentation, user training. Show less XEROX CIS | digital printing solutions/service supportSupport and development project based on SAP CRM Service.- Managing the technical support team, developing internal processes of the support,drawing up SLA.- Existing implementation support based on CRM Service, including integration withERP system.- Implemented new processes and solutions related to the maintenance of officeprinting equipment (writing of documentation, customizing SAP CRM, work withprogrammers, preparation of requests and transfer to a productive system). Show less

  • SAP Fiori Consultant

    Jan 2022 - Dec 2022

  • Senior SAP CRM Consultant

    Dec 2019 - Dec 2021

  • Maternity leave

    Jul 2019 - Dec 2020

  • Сross systems analyst

    Jan 2019 - Jul 2019

  • Senior SAP CRM Consultant, Team Lead.

    Jan 2018 - Dec 2018

  • Senior SAP CRM Consultant, Team Lead

    Mar 2016 - Dec 2017

  • SAP CRM Consultant

    Sept 2014 - Feb 2016

  • SAP CRM Consultant, Support team Lead

    Aug 2012 - Sept 2014

  • SAP CRM Intern

    Jun 2012 - Aug 2012
• 

  AtlantConsult

  Jan 2023 - now

  Business analyst / Senior SAP CRM Consultant

  B2B/Retail customerThe technical optimization project of orders processing.