Vikas Khera

Experience

• 

  Tech Mahindra

  Jun 2020 - Nov 2021

  Answered an average of 50-90 calls per day by addressing customer inquiries, solving problems and providing new offer information.Addressed and resolved customer products complaints empathetically and professionally.Defused volatile customer situations calmly and courteously.Referred unresolved customer grievances to designated departments for further investigation.Recommended alternatives items if the product was out of stock.Met and exceeded service, quality standards and customer satisfaction parameter. Show less

  • Customer Support Executive at Tech Mahindra

    Jun 2020 - Nov 2021

  • Customer Support Executive at Tech Mahindra (Flipkart)

    Jun 2020 - Nov 2021

  • Customer Support Executive in Tech mahindra

    Jun 2020 - Nov 2021
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  Infinity group

  Nov 2021 - Apr 2023

  Sales Associate at Infinity Group (Prime Solution New Zealand).

  Making 40-60 cold calls every day to the potential clients by fetching the data from various website and from old customers data list.Making calls to abandoned checkouts, local pickup order and follow up to calls to those customers to whom business proposal shared.Answered an average of 10-15 calls per day by addressing customer inquiries, solving problems and providing new offer information.Labeled and booked the orders with logistics team for the doorstep delivery and making database of all the current client’s conversation and follow ups.Recommended alternatives items if the product was out of stock. Show less

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  EXL

  Jun 2023 - now

  Asscociate at Exl group

  Asscoiate in Pet Insurance in Atlanta Insurance under EXL Group