Brynli Curtis

Experience

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  Language Line Limited

  Jul 2006 - Jul 2007

  Customer Service Interpreter (CSI) Plus

  - Over the phone Spanish - English Interpreter- Bridge between multiple parties (Insurance, Banks, Utilities Co, etc and customer) in 3-way phone call- Problem solved to aid both parties, using customer service and negotiation skills.- Rapid Promotion to CSI PLUS, responsibilities including Medical and 911 calls, using clear thinking under a lot of pressure in emergency situations.- Grave Yard shift- 150+ calls per night- Always received monthly "Outstanding" award and 5 customer commendations to management for my Customer Service and Quality of the call. Show less

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  IDS Sportsbook

  Feb 2008 - Feb 2010

  VIP Sports Clerk

  - Call center Sports Clerk- Took Sports Wagers over the phone - Fast paced - Attention to detail - Long hours - Excellent Customer Service - Multitasking (phone with customer, computer placing the wager, telescreen with sports info, manager and team updating instructions)- Rapid promotion to VIP customers due to customer feedback (need special customer service), size of accounts (in the millions), and complex wager combinations (Round Robins, Parlays, etc.) Show less

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  Marriott Hotels

  Jan 2010 - Dec 2010

  Executive Concierge

  - Working in the Executive Lounge in direct contact with Marriott guests with Executive Access as well as with hotel management.- Using my Spanish, French, and English language skills I was able to communicate with most of our guests and tourists, assisting colleagues, engaging in conversation, as well as being able to assist with any guest requests.- Engaged with hotel management to give updates on Executive Lounge activity and provide possible improvementsCustomer Service:- Consistently commended to management on going the extra mile to fulfill guest requests - using hotel networking to communicate with other departments (food and bev) - taking time out of my weekend to guide a family around SJ - giving living anecdotes of the best places to visit, instead of busy tourist sites - helping parents with kids and homework- Researched and wrote University Dissertation/Thesis Essay on Energy Consumption and Waste based on the Executive Lounge consumption, to highlight problem areas of waste and improve reduction, re-utilization, and recycling processes. The hotel took a few of my recommendations into account. Show less

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  Hewlett Packard Enterprise

  Jan 2011 - Jul 2013

  NBQ / Contract Administrator / SME

  • Trained as a New Business Quotes (NBQ) Coordinator, promoted within 6 months to the Top Accounts Team as a Contract Administrator. • Engaged with 2 colleagues to reduce the NBQ backlog, from a 6-month backlog to 1-week turnaround time, within a 12-month time frame. • Trained and prepared 20 Contract Administrators in NBQ Processes when the teams merged.• Achieved Subject Matter Expert (SME) status within 1 year, for NBQ and Enterprise Licensing Agreements (ELA) on the Top Accounts team. Show less

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  Oracle

  Aug 2013 - Jan 2016

  Deal Desk Specialist AMER

  • Creation of quotes and service orders, managing approvals, and drafting order documents for standard and non-standard deals between $250k and $1M for over 40+ orders per quarter.- Coach Sales reps daily to enable clear communication and accurate contract drafting, increasing closed deals by 20% during my second year.- Facilitate deal structure with the sales organization with open dialogue to sales reps.- Available to Sales teams through long late night Quarter ends, sometimes through 2am.• Ensure sales opportunities are correctly aligned with finance, product pricing, corporate goals and business objectives and are compliant with approved contracts, pricing, and other internal guidelines.- Partner with cross-functional teams including Revenue, Legal, and Finance to align resources and facilitate deal closure.- Maintained very detailed and organized records to present cases to each team for approvals.- Flag deal terms to meet revenue recognition policies and close opportunities- Performed Quality Reports and trained new hires. Show less

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  VMware

  Jan 2016 - Dec 2018

  - Subject Matter Expert (SME) and team lead.• Reviewed all Commercial, Business, Legal & Revenue requirements Q2C, to support the Field Sales team achieve the most optimal customer solution while delivering the most favourable ELA construct for VMware. • Negotiate business, pricing, and contractual terms, for Direct and Indirect (Partner) deals, providing analytical support to Sales for large, complex and non-standard Enterprise licensing transactions (ELA/MSLA).- Advocate deal compliance for 60+ Enterprise Accounts per quarter, by coaching Sales on published sales and business approval policies, using a holistic review of individual deals (sometimes totaling over $25M per quarter). Show less • Pioneered new Deal Desk (DD) Costa Rica Team and delivered training and onboarding to 9 DD Analysts over 2 years of hiring and onboarding.• Foster and maintain strong working relationships with critical business units to expedite the Quote to Cash / End to End review, approval, order form drafting, and contract execution/booking process. • Cross Functional relationship with Sales Operations, Revenue, Legal, Finance, Pricing, Order Management, etc. to assure consistency, and advise creative solutions for non-standard deal terms Show less

  • Senior Deal Desk Analyst - AMER

    Jan 2017 - Dec 2018

  • Deal Desk Analyst

    Jan 2016 - Dec 2016
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  Google

  Dec 2018 - Aug 2021

  - Successfully navigated a complex acquisition from Looker Data Sciences as a start up, into Google Cloud as a product as part of their SaaS Cloud business. Everything was done remotely, during the unprecedented worldwide Covid pandemic!- Continued to support the Looker EMEA sales team in closing the more complex deals while liaising with the Google Deal pursuit team.- Documented and optimised rules for end-to-end flow from creation of quote through order form to sign-off by all parties, including order processing. Collaborated with sales Account Executives in creation of all custom (non-standard) contracts.- Developed and implemented end-to-end deal enablement across all participating organisations. Defined guidelines, best practices, and collaborated with Sales Operations to improve our DealHub (CPQ) tool.- Interviewed, Hired, and Trained the new Deal Desk Analyst in Tokyo Japan*** Looker Data Sciences was acquired by Google Cloud in 2019 for $2.6 Billion! *** Show less - Worked with Sales and Renewals team to restructure existing contracts in a manner that increases margins and growth exponentially. Proactively analysed and recommended the best course of action for complex pricing and licensing situations within a sales cycle.- Shared best practices with and provide training for sales team, peers, and partners to enhance the quality and efficiency of contracting processes and contribute to the company’s knowledge base.- Collaborate with teams, including Enablement, Sales, and Sales Ops, to guide the successful optimisation of our Dealhub CPQ tool. Show less

  • Deal Desk Regional Lead - EMEA / APAC

    Mar 2020 - Aug 2021

  • Senior Deal Desk Analyst - Looker EMEA

    Apr 2019 - Mar 2020

  • Deal Desk Analyst - Looker EMEA

    Dec 2018 - May 2019
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  Snyk

  Jan 2021 - Jan 2024

  Deal Desk Manager - EMEA / APAC
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  Benchling

  Jan 2024 - now

  Order Management and Deal Strategy Manager - EMEA