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Destinee Willis

Destinee Willis

Waitress

Followers of Destinee Willis46 followers
location of Destinee WillisGreater Lansing

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  • Timeline

  • About me

    Michigan State University Alumna | Information Technology Trainee @ NPower

  • Education

    • NPower Michigan

      2024 - 2024
      Information Technology Trainee

      An instructional program designed to launch tech careers through hands-on training, internships, and micro-work projects. The program is centered on CompTIA’s A+ and ITF+, & Google IT Support certifications.• Hardware: Components and devices including cables, storage devices, printers, computers, laptops, routers, and switches• Software: Troubleshoot PC and mobile device issues including application security support• Operating Systems: Install and support Windows OS, Linux, and Mac… Show more An instructional program designed to launch tech careers through hands-on training, internships, and micro-work projects. The program is centered on CompTIA’s A+ and ITF+, & Google IT Support certifications.• Hardware: Components and devices including cables, storage devices, printers, computers, laptops, routers, and switches• Software: Troubleshoot PC and mobile device issues including application security support• Operating Systems: Install and support Windows OS, Linux, and Mac OS• Networking: Familiar with TCP and UDP ports, protocols, and their purposes and common network devices• Security: Identify and protect against vulnerabilities for devices and their network connections andimplement security best practices• Mobile Devices: Configure laptops and other mobile devices• Virtualization and Cloud Computing: Knowledge of common cloud models and cloud computing concepts and virtualization concepts Show less

    • Michigan State University

      -
      Bachelor of Arts - BA Computer and Information Science

  • Experience

    • Cracker Barrel

      Jun 2018 - May 2024
      Waitress

      • Guest Experience Enhancement: Elevated the dining experience by warmly engaging guests, fostering apositive atmosphere, and efficiently managing table turnover for enhanced restaurant efficiency by 50%.• Collaborative Team Player: Worked seamlessly with over 20 team members to ensure optimal restaurantfunctionality, and demonstrated adaptability and strong interpersonal skills in a fast-paced environment.• Exceptional Customer Service: Provided personalized and attentive customer service, addressing inquiries and concerns promptly, resulting in a 20% increase in guest satisfaction and positive feedback. Show less

    • Chili's

      Jun 2022 - now
      Server

      • Customer-Centric Approach: Exhibited a customer-focused mindset through welcoming receptions, accurate payment processing, and efficient order management using state-of-the-art point-of-sales systems and iPads, resulting in a 15% increase in guest satisfaction.• Technologically Proficient: Embraced technology in daily tasks, utilizing digital tools to enhance service delivery and streamline processes, contributing to a more tech-savvy approach and an overall 30% improvement in operational efficiency.• Upselling and Revenue Generation: Proactively suggested menu items and promotions to guests, leading to a 10% increase in upsell revenue and contributing to overall sales growth for the restaurant. Show less

  • Licenses & Certifications

    • CompTIA IT Fundamentals+

      CompTIA
      Apr 2024