Leo King

Experience

• 

  BJ's Restaurants, Inc.

  Sept 2015 - May 2018

  Host/Takeout Representative/Food Runner

  • Increased the restaurant’s daily sales revenue by upselling seasonal promotions• Trained new team members in performing daily tasks and exhibiting company core values• Delivered a high-quality experience for all restaurant guests• Collaborated with other team members in a fast-paced environment

• 

  REOTEMP Instruments

  May 2018 - Aug 2018

  Data Coordinator

  • Catalogued sales and purchase orders in database• Coordinated and delegated tasks in the shipping department to ensure efficiency and accuracy

• 

  The Whiting-Turner Contracting Company

  Aug 2018 - Apr 2019

  Marketing Intern

  • Created graphic design proposals for clients using Adobe Indesign and Illustrator• Worked in a collaborative environment to showcase the company’s distinguished history

• 

  Bay Alarm Company

  May 2019 - Jan 2021

  Commercial Sales Representative

  • Business-to-Business (B2B) solution sales of Fire Alarm systems, Building Access Control, Security, and Video Surveillance systems.• Managed a territory in which I cultivated new business as well as maintained and strengthened relationships with existing clients.• Led the sales process from beginning to end, acting as a knowledgeable single point of contact for the client.• Sales Employee of the Month, October 2020

• 

  The Atlas for Cities

  May 2021 - Jan 2023

  Content Marketing Specialist

  • Onboard new clients and own the post-sale relationship to help clients achieve their goals and maximize the value of their subscription• Help clients create case study content, in collaboration with their points of contact in various cities, to showcase project successes• Work hand-in-hand with clients to develop content strategies, using data from The Atlas to ensure their case studies had maximum impact on the target audience• Manage client usage of the MarketEdge data platform, where I was responsible for monitoring and supporting client usage as well as looking for new ways to provide value to our users• Develop processes for a growing client success team, including building out meeting agendas, email templates, and onboarding timelines• Mentor/coach new hires on best practices, case study creation, and client management• Utilize GSuite (Sheets, Docs, and Slides), Close.io (as our CRM system), and Google Analytics (to monitor case study metrics)• Recipient of an organizational "Rockstar" award which is given to individuals within the organization who are nominated by colleagues for consistently performing outstanding work Show less

• 

  GovExec

  Jan 2023 - now

  • Coordinate with clients and various departments within the organization to achieve the successful completion of contract line items (e.g., targeted ad campaigns, lead generation campaigns, content creation, and event promotion)• Manage the various elements of a client campaign (Federal, State and Local, and Defense) ranging from $30,000 to $500,000 and ensure they are carried out on schedule• Use product and market knowledge to connect the different pieces of a client campaign and drive value for the client• Two-time recipient of an organizational "Rockstar" award which is given to individuals within the organization who are nominated by colleagues for consistently performing outstanding work Show less • Lead the end-to-end management of 10+ high-value government contractor customer accounts, consistently achieving or exceeding client KPIs, resulting in a $250,000 increase in yearly spend for the largest account.• Developed and nurtured relationships with C-suite executives and key stakeholders, using data-driven insights from previous campaigns to recommend strategies that increased client satisfaction and helped achieve client marketing and sales goals.• Spearheaded the design and rollout of client engagement email and document templates, improvingcommunication efficiency and reducing response time across client-facing teams.• Conducted bi-weekly account calls and quarterly reviews for 10+ strategic clients, identifying potentialrisks and proactively taking the necessary steps to boost overall account health and customer retention.• Utilized HubSpot, Asana, Excel, and SharePoint to streamline project tracking and reporting, improvingcross-functional collaboration and reducing project delivery delays.• Leveraged project management expertise to ensure campaigns were carried out to exceed clientexpectations, effectively navigating unforeseen delays and shifting priorities to completecampaigns on schedule consistently. Show less

  • Senior Manager, Account Strategy

    Jan 2025 - now

  • Senior Manager, Client Success

    Apr 2023 - Jan 2025

  • Manager, Client Success

    Jan 2023 - Apr 2023