Makayla Burley

Experience

• 

  Six Flags America

  Mar 2015 - Aug 2016

  Culinary Team Member

  - Worked in a fast-paced environment with a team of 8-10 in order to execute food orders for hundreds of guests daily - Handled monetary transactions with extreme accuracy to ensure guest satisfaction- Selected within 6 months to assist in the training of new employees

• 

  Fuzion Cuisine

  May 2017 - Aug 2017

  Catering Team Member

  - Anticipated event needs in order to ensure efficiency while preparing to set up catered events- Discerned which tasks needed to be completed while setting up events and working the event- Effectively and efficiency executed food prep in order to meet deadline for preparing for event

• 

  Chili's

  Oct 2017 - May 2018

  Food Runner

  - Interacted with guests in fast-paced restaurant, while providing personalized experiences and catering to their needs- Secured guest satisfaction by ensuring high quality, quick food delivery (quality control)- Harmonized with team in using acquired problem solving techniques and customer service skills to handle guest concerns

• 

  Space Center Houston

  Jun 2018 - Aug 2018

  Sodexo Future Leaders Intern

  - Developed strong computer skills by using Microsoft Suite, Caterease and Prezi- Took charge in offering ideas and suggestions for leading catering team to successfully execute 3000 person event- Maximized limited resources to ensure guest satisfaction during events

• 

  4 Rivers Smokehouse

  Aug 2019 - Mar 2020

  Guest Services Specialist

  - Effectively used oral communication skills to ensure accuracy of guests’ order over the phone - Used computer skills when using PatronPath and Caterease software to record To-go and advanced pick up orders- Anticipated needs of guests by asking pertinent questions and making assumptions based on previous history

• 

  Aramark

  Jul 2021 - now

  - Improved performance of Catering Department by creating and implementing new process to improve efficiency and organization- Increased staffing of Catering Department by over 100% through interviewing and hiring of qualified candidates- Aided in improving flow of business through the creation and revision of BEOs and invoices throughcommunications with clientele

  • Catering Manager

    Jul 2022 - now

  • Catering Manager - Aramark A2L Program Participant

    Jul 2021 - Oct 2022