Gurprit Mand

Experience

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  FedEx UK

  Mar 2004 - Sept 2010

  Customer Services Agent

  Fast pace environment using own initiative with minimum supervision.Maintaining a fast friendly and efficient service.Proficient in MS Word, Excel and various other databases, such as Aura and am responsible for recording all details accurately.Very target driven in areas such as call handling times and quality of service, which I successfully meet every day.Excellent communication skills working as part of a team and have a courteous and friendly manner when dealing with customers.Ability to priorities own workload and use initiative. Successfully meeting targets set by the company and university.Communicating with customers face-to-face and dealing with problems i.e. parcels not located and reasons why deliveries have not gone out. Dealing with distressed customers controlling situations by reassuring customer making them feel at ease. Dealing with any queries and complaints.Good cooperation with different departments of the company. Show less

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  Orange Mobile Phone Network

  Apr 2011 - Sept 2011

  Customer Services Retail/Sales

  Great listening skills, with the ability to understand and relate to the customers needs.The ability to exceed customer’s expectations.A character people instantly warm to.Working towards various targets.

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  British Gas

  Sept 2011 - Jan 2012

  Customer Services/Call Centre

  Helping British Gas by achieving personal challenging targets set by the company, then contributing to the performance of the whole team in order to be one of the best teams in the branch.The ability to multi-task and priorities the demands of paperwork whiles communicating to customers.Proactively developing the necessary knowledge and skills needed to achieve successful delivery and provide current advice and appropriate support to customers and colleagues.Building great relationships with customers and help the branch to be the best and overall to provide a service that exceeds our customers expectations and outshines our competitors. Competent using Microsoft Tools, Word, Excel, Power Point and Email.Listening and understanding customer’s requirements.Safeguard customer’s details to prevent fraudulent transactions.Focused on customer needs according to the FSA’s guidelines. Show less

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  Santander Bank

  Sept 2011 - now

  To know and serve customers really well so I can continually help them make money and save money, providing specialist mortgage advice and meeting all of their personal financial needs.Approach and engage customers in the banking hall, at the sales desks, in interviews and via the phone.Make the most of available tools and systems in the branch to understand and continually update customers’ financial details.Know and prepare for future appointments, gathering appropriate information from colleagues generating referrals.Act as secondary key holder manager of the branch.Managing a team of 20 members and provide feedback to colleagues on progress with referrals and follow up own referrals by asking for feedback.Take ownership for resolving customer enquiries and complaints, working with colleagues in other channels & business areas to provide a seamless experience.Contribute ideas and work with your colleagues to continually improve the customer experience.Ask questions, gather information and listen so you can understand customer needs and identify needs they may not realise they have.Trigger customer curiosity by pointing out how our products can make and or save them money.Look for opportunities to attract new customers & retain and grow our relationship with existing customers and refer customers to the right sales colleague in the appropriate branch and/ or channel to meet their advised investment needs.Share information with sales colleagues on what other banks in the town are offering and contribute ideas based on own sales success and learning.Work with branch team to develop and run local campaigns to improve business performance and/ or make change happen.Agree sales targets with your BM and always know how you are performing against these. Show less Sales focused role within a flagship branch.Responsible for giving all customers the guidance they need to realise their personal financial goal. Engaging people from all walks of life, gathering information, matching requirements to products and closing the sale or referring the enquiry to a colleague.As an advisers key roles is to motivate and coach counter staff, so you can expect variety and challenge every day. Strong inter-personal and sales skills with customers, able and keen to generate natural conversations, ask engaging questions and listen well, Building and developing long lasting relationships with customers.Delivering outstanding customer experiences to grow customer loyalty.Professional and credible.Efficient and accurate in following sales processes and completing related administration.Confident and skilled in triggering customer curiosity by pointing out where they can make or save money.Team- working to deliver common goals. Show less

  • Mortgage Advisor

    Aug 2014 - now

  • Personal Banker

    Sept 2011 - Aug 2014