Andrea Hartman

Andrea Hartman

User Support Specialist

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location of Andrea HartmanJim Thorpe, Pennsylvania, United States

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  • Timeline

  • About me

    Senior Director, Research and Development at eScholar

  • Education

    • Nazareth Area High School

      1985 - 1988

      Activities and Societies: Volunteered in the IU20 classroom

    • Cornell University

      2011 - 2011
      Graduate Certificate Executive Leadership

      6 course graduate certificate

    • Villanova University

      2009 - 2010
      Master Certificate Leadership
    • Central Connecticut State University

      1988 - 1993
      B.A. Psychology

      Activities and Societies: Women's Basketball Team Returned to CCSU to do an internship during my M.Ed program

    • East Stroudsburg University of Pennsylvania

      1994 - 1996
      M.Ed. Sport Management

      Activities and Societies: Sport Management Club Worked at UCP while attending graduate school.

  • Experience

    • Troutman Sanders LLP

      Feb 1996 - Feb 2000
      User Support Specialist

      User support including network and application support; end user training; and assistant office administrator

    • Oblon Spivak

      Feb 2000 - Feb 2001
      Web Developer

      Web development & design; database development; and report writing

    • Area Cooperative Educational Services

      Feb 2001 - Oct 2007
      Data Services Coordinator

      --Managed and performed system analysis, design, development, testing, implementation, and documentation for new and existing web and data applications.--Managed installation, upgrades, and support for internally developed software and third-party database applications--Managed resources, scope and implementation of an education data warehouse.

    • EScholar

      Oct 2007 - now

      --Define and communicate vision, mission, direction / roadmaps for R&D that align to company strategy and to user needs--Responsible for P&L for the R&D department, including managing OpEx forecasts and managing the R&D ratio--Leverage data to inform product strategy and prioritize features that deliver maximum impactSupervise 7 staff members, including development and technology managers and quality assurance specialists--Mentor and develop team members, including building their skills for more advanced roles--Lead the experimentation / innovation program, including AI research and experimentation--Collaborate with Sales & Marketing and Client Services to develop new sale and upsell opportunitiesServe as a subject matter expert for implementations and RFP responses Show less --Lead design, development, quality assurance and implementations for a unique identity management and record matching solution and a direct certification solution--Design and lead the development of new web-based applications from the ground up and re-design older technology products into more modern interfaces and technology--Supervise teams of developers, business analysts, quality assurance specialist, UX designers and web designers--Drove the creation of an annual goal setting process at the company level--Create product roadmaps that align to company strategy and to client and market needs--Manage products through the entire life cycle including requirements, design, quality assurance, release and strategic planning--Drive process improvements, such as goal setting, agile practices, and release planning--Led the development of an early warning and RTI goal setting solution--Lead client implementation projects and serve as a subject matter expert for implementations--Mentor and develop team members, including building their skills for more advanced roles--Lead focus groups and user feedback sessions--Present at conferences Show less

      • Senior Director, Research and Development

        Jun 2024 - now
      • Director, Product Management

        Jan 2013 - Jul 2024
      • Senior Product Manager

        Oct 2007 - Jan 2013
  • Licenses & Certifications

    • Certified Product Manager

      Association of Product Management and Product Marketing