
Andrea Hartman
User Support Specialist

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About me
Senior Director, Research and Development at eScholar
Education

Nazareth Area High School
1985 - 1988Activities and Societies: Volunteered in the IU20 classroom

Cornell University
2011 - 2011Graduate Certificate Executive Leadership6 course graduate certificate

Villanova University
2009 - 2010Master Certificate Leadership
Central Connecticut State University
1988 - 1993B.A. PsychologyActivities and Societies: Women's Basketball Team Returned to CCSU to do an internship during my M.Ed program

East Stroudsburg University of Pennsylvania
1994 - 1996M.Ed. Sport ManagementActivities and Societies: Sport Management Club Worked at UCP while attending graduate school.
Experience

Troutman Sanders LLP
Feb 1996 - Feb 2000User Support SpecialistUser support including network and application support; end user training; and assistant office administrator

Oblon Spivak
Feb 2000 - Feb 2001Web DeveloperWeb development & design; database development; and report writing

Area Cooperative Educational Services
Feb 2001 - Oct 2007Data Services Coordinator--Managed and performed system analysis, design, development, testing, implementation, and documentation for new and existing web and data applications.--Managed installation, upgrades, and support for internally developed software and third-party database applications--Managed resources, scope and implementation of an education data warehouse.

EScholar
Oct 2007 - now--Define and communicate vision, mission, direction / roadmaps for R&D that align to company strategy and to user needs--Responsible for P&L for the R&D department, including managing OpEx forecasts and managing the R&D ratio--Leverage data to inform product strategy and prioritize features that deliver maximum impactSupervise 7 staff members, including development and technology managers and quality assurance specialists--Mentor and develop team members, including building their skills for more advanced roles--Lead the experimentation / innovation program, including AI research and experimentation--Collaborate with Sales & Marketing and Client Services to develop new sale and upsell opportunitiesServe as a subject matter expert for implementations and RFP responses Show less --Lead design, development, quality assurance and implementations for a unique identity management and record matching solution and a direct certification solution--Design and lead the development of new web-based applications from the ground up and re-design older technology products into more modern interfaces and technology--Supervise teams of developers, business analysts, quality assurance specialist, UX designers and web designers--Drove the creation of an annual goal setting process at the company level--Create product roadmaps that align to company strategy and to client and market needs--Manage products through the entire life cycle including requirements, design, quality assurance, release and strategic planning--Drive process improvements, such as goal setting, agile practices, and release planning--Led the development of an early warning and RTI goal setting solution--Lead client implementation projects and serve as a subject matter expert for implementations--Mentor and develop team members, including building their skills for more advanced roles--Lead focus groups and user feedback sessions--Present at conferences Show less
Senior Director, Research and Development
Jun 2024 - nowDirector, Product Management
Jan 2013 - Jul 2024Senior Product Manager
Oct 2007 - Jan 2013
Licenses & Certifications

Certified Product Manager
Association of Product Management and Product Marketing
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