Robin Christmas

Experience

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  I-g creative

  May 2013 - Aug 2013

  Social Media Intern

  • Marketed clients via social media• Increased client social media presence• Supported clients at promotional events

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  Atlantic County Dept. of Family & Community Development

  Jun 2013 - Aug 2013

  Intern

  • Conducted telephone calls to individuals eligible for Supplemental Nutrition Assistance Program (SNAP)• Assisted individuals in completing SNAP applications• Categorized applications and files• Government grant sponsored program to assist elderly individuals in receiving aid

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  Signs: Journal of Women in Culture and Society, University of Chicago Press

  Sept 2013 - Dec 2013

  Editorial Intern

  • Published as an editorial intern in two editions • Managed social media presence• Developed Excel database for organizing content• Historical analysis research• Catalogued book inventory• Proof-read editorial articles

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  Rutgers University

  Sept 2013 - May 2014

  Aresty Research Assistant

  • Assistant to Richard Heffner’s Open Mind on New York public television• Researched interview candidates• Composed comprehensive reports on interview candidates• Penned potential interview questions• Presented at annual Aresty Research Symposium

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  South Jersey Industries

  May 2014 - Aug 2014

  Marketing Intern

  • Extensive copywriting for numerous mediums, including radio advertisements, direct mailers, newspaper ads, brochures, and door hangers• Conducted market research and produced reports on findings• Coordinated marketing pilot program and developed comparative review of each segment• Drafted strategic marketing proposals• Managed databases on marketing outreach and response• Served as liaison to marketing vendors

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  South Jersey Industries

  Jun 2015 - Jun 2019

  • Provides strategic and project management oversight to develop and implement high-quality customer experience solutions • Evaluates customer experience program effectiveness and efficiency through leading process improvement teams to ensure solutions and projects are in alignment with strategic plans• Liaises between clients, business leads, functional leads, Subject Matter Experts, analysts, and other technical team members to assist and document solutions to complex business problems Show less Employed in the two year rotational Leadership Development (POWER) Program as a Management Trainee.Marketing Department Rotation, Project Manager• Managed cross-functional teams to accomplish strategic customer experience initiatives • Implemented customer experience trainingprogram for field team• Managed design and development implementation of new company website• Provided coordination assistance for new business development ventures• Coordinated and managed internal marketing initiatives for media campaign Stakeholder Relations Department Rotation, Specialist• Coordinated and maintained relationships with internal and external stakeholders, including employees, government officials, shareholders, and customers• Developed internal and external communication news releases and reports• Managed and monitored company social media presence • Coordinated corporate social responsibility and giving programs• Assisted investor relations initiativesHuman Resources Rotation, Associate• Developed Diversity & Inclusion Program Proposal• Coordinated drafting and editing process of job descriptions• Managed employee development and training courses Show less

  • Customer Experience Progam Manager

    Jun 2017 - Jun 2019

  • Leadership Development Associate

    Jun 2015 - Jun 2017
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  Accenture

  Jun 2019 - May 2021

  Management Consultant

  •Project workstream lead overseeing a team of 4 technical developers within a multi-phase IT transformation project for a Fortune 100 company•Facilitated and led design sessions with business representatives from across four operating companies to formulate and define business requirements and create report functional designs; the new reports align the OpCos reporting metrics and KPIs•Responsibilities as workstream lead included managing team’s agile schedule and serving as a scrum lead, tracking progress towards milestone completions, coordinating dependencies with other project workstreams, and escalating any issues or blockers to project directors Show less

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  Comcast

  May 2021 - now

  •Responsible for executing the digital strategy for Payment and Billing Journey initiatives, ensuring research, discovery, and experience design stay on schedule in coordination with cross-functional teams to design and create opportunities for customers to self-service•Oversaw a team of consultants across entire project lifecycle including research stage, conversational design, development implementation, testing, and deployment to launch a new chat experience•Spearheaded the experience design for a variety of Pay & Billing initiatives, liaising with stakeholders and collaborated with product teams and platform developers across channels such as, app, chat, IVR, and dotcom to launch initiatives in that positively impact the customer experience Show less

  • Director, Digital Experiences

    Feb 2023 - now

  • Senior Manager, Service Journey Experience

    May 2021 - Jan 2023