Mitch Hamid

Experience

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  ANNAIK LIMITED

  Feb 2007 - Oct 2008

  IT Executive

  Achievements:• Designed the AnnAik brochure for their products in PageMaker and PhotoShop• Coded/ Edited and Updated the web-site for the company in .net and flash/swish• Administrated the Server and Exchange Server 2000 and 2003Responsibilities:• AD/ Server and Exchange Administrator• Managed the Network and the few CISCO switches they had• Troubleshot and Researched Server-Client problems and resolved them• Edit and Maintained VB scripts for easier AD User GPO object logons Show less

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  Katoen Natie

  Oct 2008 - Nov 2011

  Systems Engineer

  Achievements:• Did Analysis/ Proposal and was part of the Coding team for 4 integrated systems coded in ASP.NET• Henry Bath, London Metal Exchange Weighing system• System helped improve productivity and save fuel• IT Tracker for loans, repairs and replacements of IT and electronic devices• Quality Incident reporting for the Quality department• IT Job Logging system.• Part of the testing and Integration team for the RFID system in Jurong Island (Largest outdoor RFID system in the world partnered with Exxon Mobil)• Migrated our old servers to the new virtual VMWARE on the Dell Power Edge 2950 server. Responsibilities:• AD/ Server and Exchange Administration• Manage Organizations IT Equipment • Managed the Network and Cisco Switches• Manage the VMware Esx virtual machine• Manage and schedule Backups• Navision and Citrix servers• Administrate and Maintain the Connectra VPN• WDS and RIS Server Image capturing and maintenance• Blue Coat Proxy for our internet connections • Resolving of other computer related problems• Train new users in Navision and All IT in house policy rules and software Show less

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  Radius | Global Growth Experts

  Nov 2011 - Aug 2014

  IT Analyst

  Achievements:• Part of the Migration team to migrate entire infrastructure and users to new domain.• Used Quest, Robocopy and other tools• Migration of Singapore and Japanese team and infrastructure• Exchange DAG and clustering of sites and monitoring• Integrated monitoring of servers/sites and services into Solarwinds • Proposed and Integrated monitoring and alert services in Mumbai to decentralize monitoring.• Migrated our old servers as file shares while integrating new server technologies like RODC for the Japan office Responsibilities:• AD/ Server and Exchange Administration• APAC Administraion (Singapore, China and Japan)• Backup Administration for Singapore and Japan• Solarwinds• Manage Organizations IT Equipment • Managed the Network and Cisco Switches• Manage the VMware Esx virtual machine• Manage and schedule Backups• Resolving of other computer related problems Show less

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  Abbott

  Jun 2014 - Jun 2018

  System Access Analyst

  Achievements:• 2nd Level support for Global access requests and helpdesk• Incident Manager for ITSM, Managed ticket assignments for APAC, Met SLA requirements set by Abbott• SME (Subject matter expert) for issues related to access requests• Part of the design/implementation team for the Onboarding Portal • Portal used by new hires to request and obtain access to corporate shares and services• Partnered with other analyst worldwide to design and implement one portal for all users• Part of the Active directory Access administration team to create a solution for 1st level administrators to be able to resolve any access administration issue worldwide• This resulted in the ability to merge our queues into a single queue in our ITSM ticketing system instead of regional, I was also part of the Team that merged the queues• Formulated with the Analysts team a continuous worldwide support methodology, where each region would pick up from another after their office hours.• Tested, Taught and Supervised the ESAM (Enterprise Security Access Management) to the APAC team• Accomplished Audit and non-compliance audit with no non-conformitiesResponsibilities:• AD/ Server and Exchange Administration• APAC 2nd level support and Administration • Subject matter expert for Access Administration• 2nd level Support for Access Administration• Supervise team of 6 administrators • Project Manager for APAC• ITSM Incident Manager for APAC• Ensuring Compliance and Audit trails for access provisioning• Resolving of other computer related problems Show less

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  NCS Group

  Jun 2018 - Aug 2019

  Security Consultant

  Achievements:• Implemented RSA productso Net witnesso 2FA Access Management• Hardened Linux VLC servers and made them compliant with STIG standards• Addressed Vulnerability analysis findings and non-compliance audit with no non-conformities• Maintained and Mets SLA’s set by clients for over 316 VLC servers• Launched, Administrated and Patched Servers as per security and project needs• Worked with the CyberArk team for RSA 2FA implementation• Documentation and training of day 2 users as per handover needs for clients• Advised and reported IT needs and findings as per project needsResponsibilities:• Implement RSA Net witness and Administration Management products• Launching and Patching of servers• Hardening of servers as needed• Ensure SLA’s for systems and servers are met• Ensure vulnerability analysis findings are rectified• Documentation and Training of users• Conduct UAT and ensure signoff• Resolving of other computer related problems Show less

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  Friedrich-Ebert-Stiftung

  Aug 2019 - now

  Asia IT Coordinator/Administrator

  IT coordinator for asia,, around 20 countries, supervise and roll-out of new domain, training of existing IT and non-IT staff