Shashank Rawat

Experience

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  IndiGo (InterGlobe Aviation Ltd)

  Apr 2019 - Jun 2021

  Airport Operation & Customer Service

  Managed daily airport operations including check-in, boarding, and baggage handling, ensuring adherence to safety protocols and achieving a 98% on-time performance rate.Coordinated with ground staff and airlines to streamline passenger services, reducing wait times by 20% and enhancing overall passenger satisfaction.Demonstrated commitment to creating an exceptional employee and customer experience.

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  Universities Nation

  Jul 2021 - Jul 2023

  Operation Executive

  Managed and analyzed CRM data using tools like LeadSquared to enhance customer segmentation, targeting, and engagement strategies.Coordinated with sales and marketing teams to align operational strategies with business objectives, contributing to a 15% growth in revenue.Developed and executed training programs for team members on CRM usage and operational best practices, increasing team productivity and CRM adoption rates by 20%.Reporting total suspected candidates generated, converted, and analyzed closures. Show less

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  BRILLICA SERVICES PVT. LTD

  Jan 2022 - Jul 2022

  Data Analyst

  Working on projects to improve my Analytical skills, handling of data, and making the raw/inappropriate data fine and understandable. Visualizing data using various tools like Power BI, and Tableau.Resolving some data queries using SQL database. Working on Python also to have an edge in this field.

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  Juniper Networks

  Jul 2023 - now

  Financial Analyst

  Conducted in-depth financial analysis and modeling to support budgeting and forecasting processes, enhancing accuracy and strategic planning.Utilized advanced Excel functions and financial software such as SQL and Power BI to streamline data analysis and generate comprehensive financial reports.Performed variance analysis to identify and explain discrepancies between budgeted and actual financial performance, driving corrective actions and improvements.Developed and maintained financial dashboards and key performance indicators (KPIs) to provide real-time insights and support data-driven decision-making.Financial Reporting and Ad-Hoc Business Analyses, providing critical information for performance evaluation and strategic planning. Collaborated with cross-functional teams to gather financial data and provide actionable recommendations, contributing to more informed business strategies and operational efficiency. Show less