Prasad N

Experience

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  Whirlpool Corporation

  Feb 1989 - Sept 1998

  Manager

  May 96 - Jul 98 Senior Executive Jul 94 - May 96 Junior Executive Nov 91 - Jun 94 Engineer Feb 89 - Nov 91 Junior Engineer  Managed customer support activities for 10 districts across Karnataka; appointed dealers and established outlets for spare parts Served on the core team that developed and implemented CRM- CARE2000 Handled the service centers and coordinated with the plant for product improvement Organized promotional activities such as free service camps to help build the customer loyalty and brand Show less

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  Videocon

  Aug 1998 - Sept 2000

  Manager - Customer Service

  The company manufactures, assembles and distributes consumer electronics and products, and home appliances. Manager - Customer Care  Led a team of Supervisors technicians and field personnel; managed inventory, improved sales of spare parts and brought down warranty replacements  Established a call center and managed pre and post service operations for 6 branches in Karnataka; appointed 15 service franchisees, and monitored activities and performance  Devised and implemented customer loyalty programs such as welcome calls, service camps, preventive maintenance, and customer education initiatives Show less

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  WorldSpace

  Oct 2000 - May 2007

  Head - Customer Service

  Joined the founders team of Managers and was part of the team which saw the growth of customer base from ZERO to almost a million subscribers across globe. Implemented and managed the subscription based audio service for the first time globally . Implemented the customer care and operations processes for the launch and growth of the Organisation Introduced a subscription & billing management system for the ASEAN countries; also established a centralized call center and set up of service centers across India Played a key role in rolling out a subscription management system in London, Nairobi, Dubai and Johannesburg Show less

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  Reliance Communications

  May 2007 - Nov 2008

  DGM

  Responsible for the life cycle and Revenue management of the High net worth Corporate and individual clients comprising of National and regional accounts.

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  Atria Convergence Technologies

  Nov 2008 - Aug 2013

  VP Customer Service
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  Independant

  Sept 2013 - May 2015

  Strategist

  Help businesses to formulate and execute India Entry Strategy in the Internet-Broadband, Cable Television, Media and Telecom Space. Specific expertise in CRM, Cable Digitization and setting up Fiber Optics / FTTH based networks.

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  !Chaturlocal

  Jun 2015 - now

  Co Founder

  !Chaturlocal is a Hyperlocal, Microcommerce platform that enables a store in the neighborhood to become an e-commerce store in addition to being a physical store.